Shadetree Automotive

I've used this shop for the last 5 years and they've been nothing short of awesome. They have handled big repairs and small in a prompt, expert fashion and have more than once recommended against more expensive repairs. Easy to work with and honest.

In response to Negative review by Kristi A



I will try and keep this short, you state charges were close to $100 and I am ripping you off your bill was $64.20 with tax was that from the start still is.

You did not pay this bill; you removed your car after hours without paying your bill. I still have your key to prove it.



When you dropped your car it had a list of problems first was a rattling noise that you could not direct us to any location other than it had a new noise from the various other noises it has, we faced the same issue, your van is very old and neglected even abused. Has many noises, after the first road test with just one person we sent it out with two employees to help isolate the worst noise it had, then raised it in the air and spent another 15 to 20 minute driving and listening with more than one person assisting, it has enough issues we were trying to be not only thorough but accurate.



The worst of your noise is rubber coupler often called a rag joint in the front drive line from transfer case to front diff the part is splintered cracked and coming apart it is an expensive part and there’s a couple hours labor to replace it. At this point my crew was into this part of your concerns at least an hour if not more.



Next the AC not working, it had no Freon, it was partially charged and inspected for gross leaks and checked for operation. You declined any work here so we then recovered the Freon charged. I am not sure if any shop will perform any sort of a recharge and diagnostics on an AC system for less than $100 going rates on a recharge often $130 to $150 back to the total diagnostic fee of $60 for all of your concerns. We start at $85 for an AC evacuate and recharge which is still less than anyone else.



The stalling/ dying issue was addressed without a lot of time mainly because we have a skilled Toyota tech that did in fact come to a fairly solid answer faster than most would but there was possibly 20 to 30 minutes devoted to pricing and estimate along with that very few shops will even look at a performance issue on something as old as your car for less than $150 regardless of what is found back to the total charge for all diagnostics of $60



Then the general inspection of its condition and needs this was not a complex procedure but again 20 to 30 minutes was devoted to this along with time for locating and pricing of parts for the service work. You will notice the repair order states many items/parts show sever neglect your coolant looks horrible and worse, oil leaking from areas soaking plugs wires distributor cap mind you this is a van we didn’t just pop your hood and condemn everything in the parking with two minutes time a lot much more time was involved in checking fluids levels and conditions.



Attached is the actual invoice with ball park prices for these repairs and service , you were very adamant about having no work done by us because you have a friend in Portland who will do this work much cheaper than us. That’s great you should have started there instead of wasting our time. We devote many hours of free time to our customers the number is huge. Our customers want to develop a relationship with us, respect our time, and appreciate what we do for them.



From the start you had no desire to be a customer you just wanted something for free a lot for free. You have paid nothing for our services and have in fact broken the law by removing your car without payment for our time and efforts.