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Petco

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Business Details

51

years

in Business

Healthier Pets. Happier People. Better World.
Hours:

Regular Hours

General Info:
Visit your Hillside, IL Petco Animal Supplies for all of your animal nutrition and grooming needs. Our mission is Healthier Pets. Happier People. Better World. Located at 160 South Mannheim Road, Petco focuses on nurturing the powerful relationship between people and pets. We do this by providing the products, services, advice and experiences that keep pets physically fit, mentally alert, socially engaged and emotionally happy. Petco provides a variety of nutritional needs for your pets as well as grooming, adoption, and training services. Visit your local Hillside Petco Animal Supplies today.
Sponsored Links
Brands:
Bil Jac, Eagle, Eukanuba, Friskies, Halo, Hbh, Hikari, Hill's, Iams, Kaytee Exact, Lafeber, Lm Animal Farms, Natural Balance Blue Buffalo Merrick Canidae Solid Gold Halo Nature's Variety Instinct Nature's Variety Prairie Rotations Wellness Avoderm Organix Nature's Recipe Ideal Balance, Nutromax, Ocean Nutrition, Old Mother Hubbard, Pet Promise, Pro Plan, Purina, Sensible Choice, Solid Gold, Tetra, Triumph, Wardley, Wysong, Zoo Med, wellness
Payment method:
amex, discover, visa, master card, apple pay, debit, check
Location:
Hillside Town Ctr
Categories:
Pet Stores, Pet Food, Pet Grooming, Dog & Cat Furnishings & Supplies, Dog & Cat Grooming & Supplies, Aquariums & Aquarium Supplies
Other Information:

Specialties: Dogs & Puppies, Exotic Pets, Mammals, Salt Water Fish, Pocket Pets, Domestic, Fish, Fish & Invertebrates, Amphibians & Reptiles, Tropical Fish, Rodents, Cats & Kittens

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09/18/2011

Overall
Today I went to the Hillside s...

Today I went to the Hillside store as I was in that area and I was looking for the same item. I asked an associate, Luis, if he had the item, I told him another one of their stores carries it so perhaps theirs does to. He said he didn't think they sold anything like that. I asked him if he could check his inventory system, like the Hodgkins store had done for me. He kept telling me that just because they sell an item on line, it doesn't mean they sell it in the store. I reiterated to him again, that it is sold in your retail stores. Can you check for me? This was an older, little Oriental man. I don't know if the problem is that he doesn't know how to use their inventory management system, but he should. I asked him where the store manager was. He went over and talked to him and he said he didn't think they carried it either.

By this time I was very irritated with the lack of effort on the part of both Luis and his manager to look for the item and to check their inventory of it. I disguistedly went to the checkout counter to pay for the pet food I was buying and I told the cashier that I was unhappy with the service I was receiving today. She offered to look for the item herself and came back two minutes later with it. IT'S RIDICULOUS THAT THE STORE MANAGER AND LUIS COULD NOT DO THIS. IT TOOK A CASHIER TO LEAVE HER CASH REGISTER AND SEVERAL PEOPLE WAITING IN LINE BEHIND ME, TO FIND THE PRODUCT. I went back and told Luis and the store manager that they do carry the item they insisted they did not carry. They both seemed rather indifferent and did not apologize for their laziness.

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Petco

160 S Mannheim RdHillsideIL 60162

(708) 493-2237

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