Enterprise Rent-A-Car

I rented a car from enterprise because mine was getting repairs done. Unfortunately it hailed while the car was in my possession but the rental was under the carport and none of our other cars were damaged. So how is it that the rental was damaged but the other cars wasn't. Also the damage that they said happen while I had the car was so small that you couldn't see it by just looking at the car you would have to bend down, look sideways etc. but they said it happen while I had the car and it was under my carport...really. I have pictures of all the cars. Talk with the damage department she was rude not listing and told me it's nothing that could be done I signed the paperwork stating nothing was wrong with the car but it was in the same condition when I brought it back, I didn't or they didn't bend down and look sideways to notice the small dents either. Oh and let's not talk about when I brought the car back to them and they claim they noticed it, after they called me to tell me they sold the car while I had it out as a rental to bring it back and they would put me in another rental. While I'm waiting for another rental for maybe 15mins because they didn't have too many cars to choose from. The guy who called his self, examining the car comes out and say she needs to do a insurance claim I'm sitting not thinking nothing of their conversation until one of the guys who worked be hide the counter calls me over and say hey you need to pay $500. now for your deductible or you can't get another car and you need to pay it now what card are you going to use, yelling and being so firm about it instead of explaining to me what was going on he started attacking me. The manager was standing right there hell I thought he was in charged. I hop someone contact me who can really help.

I use Enterprise for both Business and Personal travel. This location 80% of the time and they have always been courteous, helpful and friendly. I have checked around and travel a lot on business and they have the best rates. I just want to say Thank You Enterprise for the great service you provide.

I was very disappointed. The van smelled and was dirty. Last but not least my $200 jacket was stolen

I've always used Enterprise , but this last time

I was very disappointed with the service.

I booked a reservation a week in advance and

even came in the day before to make sure everything was in order ... I was to be picked up

at 0830 ... I called to check with them at 0810 ..

NO DRIVERS ....

Waited until 0900 for pick up .....

Got to Hazelwood location .... ( about 10 mins from my house ) ... had to wait 30 more mins ...

for them to go pick up the vehicle I had order a week ago !!!!!!

I traveled to St. Louis, MO to visit my granddaughter and rented from the Hazelwood, MO location. They were wonderful in getting the car to me and then when I ran into problems, the local Enterprise in Mattoon, Il was just as helpful in meeting my needs. I have always had good luck with Enterprise and will continue to use them.

My mom has been trying to purchase a car through the enterprise on dunn rd and the customer service is horrible!!!!!!!!! would never refer anyone I know to them, will let all my friends and family know of our very bad experience