Best Value Services

Residential svs. Family been sick, missed Thursday pick up. Called and was given a courtesy p/u fot for Monday,!!!! Thank you!!! Agent was pleasant and inquired about our health. Thank you again, for the customer service. 👏🏽👏🏽👏🏽❤

Yes their trash/recycling service is a great deal at only $75 a quarter but don’t expect great customer service from them. I have to call at least once a month for them to come get our recycles. Their excuse EVERY SINGLE TIME is “the driver noted that you didn’t put out your can. Well I guesssss I can have someone swing by tomorrow to pick it up.” You guess? Why do I pay you again? We put out our cans the night before we go to bed at night. We have been doing that for over a year now. Good luck getting someone to answer the phone though. I swear I talk to the same lady every time. They must have only one employee answering the phones. My patience is worn thin with them. Time to move on to a different company!

When I call to pay my bill They are very nice and I have never had to call more than once.

I know things change but I just paid on the first call they are always nice.

as far as the street service it really depends on the driver but they have done me right.

I had forgot to put my trash can out this week, but the driver came up to my house and got it for me. I never had anyone with waste management do this for me in all the years i had them.

The previous reviewer A.C. was spot on!The terrible, unprofessional customer service is not worth the slightly lower cost. You may pay your bill by mail or by phone but 70% of the time no one answers and when someone does answer they act like it's a huge inconvenience to THEM! Within 6 mo. They skipped us 4 times. The office told me "they'll swing back by," never happened. "I'll put you on the list for tomorrow," still not picked up. "I don't know why someone told you that, I guess the new guy had a problem," day 3, here the trash sits. Done, serviced changed. If I could select 0 stars, I would.

I rarely ever write company reviews and am I negative without reason. This is by far the most unprofessional company I have ever dealt with. Any time we have had questions about our account or tried to pay our bill by phone, we have had to call at least 10 times to get a hold of someone. I promise I am not exaggerating. Our bill amount has been wrong, our trash service was stopped, and yet, no one could answer the phone so that we could get the situation taken care of. It is not worth the lower cost.