More Info
- General Info
- Midas is one of the world's most reliable providers of auto repair services including brakes, oil changes, tires, engine maintenance, steering and exhaust repair. Visit your Harrisonburg, VA Midas for expert automotive service for new tires, suspension systems, wheel alignment and more. In 1956, Midas started as an innovative auto repair center with a reputation for exceptional service, quality, and reliability. After over 65 years we still deliver dependable auto service and vehicle repair to our customers thanks to the tireless efforts of Midas franchisees and staff. Their neighborhood focus and commitment to excellence continues to promote the appeal of the Midas brand. Stop in at your local Midas today for all your auto repair needs!
- Email Business
- BBB Rating
- Extra Phones
Phone: (540) 432-6623
- Brands
- Raybestos
- Payment method
- discover, amex, visa, master card
- Other Link
https://www.midas.com/harrisonburg/store.aspx?shopnum=3298&dmanum=380
- Other Emails
- Categories
- Auto Repair & Service, Auto Oil & Lube, Auto Transmission, Automobile Accessories, Automobile Air Conditioning Equipment, Automobile Air Conditioning Equipment-Service & Repair, Automobile Parts & Supplies, Brake Repair, Brake Service Equipment, Mufflers & Exhaust Systems, Tire Dealers, Wheel Alignment-Frame & Axle Servicing-Automotive, Wheels-Aligning & Balancing
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Reviews
02/12/2014
I visited Midas on Thursday evening to prepare my vehicle for a trip that I would be taking the following morning. They changed the oil, rotated the tires, and pumped air in the tires. After leaving Midas, I went directly home. The next morning, when I was to be leaving for my trip, one of my tires was completely flat. After further inspection, it also looked like the Midas mechanics had left all the air valve caps off, which is an obvious sign of negligence. Due to the high likelihood that this was not a random coincidence, I called Midas and spoke with Leon, the manager on duty. I began to explain the problem and my dissatisfaction with the delay it caused on my trip, along with the overall negligence of the maintenance performed. Instead of a simple apology or explanation, Leon told me that the flat was my fault for running over a sharp object and he immediately became defensive, talking over me, laughing at my accusations, and yelling at me. I have never been spoken to in such a demeaning, condescending, nasty way. When I asked to speak to the owner, Leon told me that he was out of the country until the end of the following week. By the end of the conversation, I felt completely disgusted by the situation and hung up the phone on Leon as he was in the middle of yelling at me.
The following Monday, after returning from my trip, I returned to Midas with the flat tire so that they could inspect it. Luckily, Leon was out that day and the owner, Gary, was there (proving that Leon had lied to me when he told me that the owner was out of the country). I explained the situation to Gary. He then took my tire and found that, sure enough, the leak was caused by their negligence (although he never would admit this, nor give me an apology). They fixed the leak and put the tire back on my car. I am still concerned that the tire wall may be damaged, but I want to cut all ties and move on.
Although I am not requesting a settlement, I feel that the manager, Leon, has absolutely no business working in the customer service industry. He is a terrible representative of the company and he should be fired. If Midas had any regard for customer service, they would have replaced the damaged tire along with replacing the spare tire, because their negligence caused the issue in the first place. Unfortunately, I didn't even get a simple apology. I will never even consider doing business with another Midas again and I will be passing along my terrible experience to everyone I know.
Details
Phone: (540) 208-0780
Address: 282 University Blvd, Harrisonburg, VA 22801
Website: https://www.midas.com/harrisonburg/store.aspx?shopnum=3298&dmanum=380
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