Car Toys

I don't write reviews but this place deserves some recognition.
The staff fielded all my questions with ease and recommended a great product.
The installation of process was so quick I was able to drop off the car during my lunch break
The staff did an excellent job making sure everything worked perfectly.
I couldn't be more pleased. The only thing that I would change is to have them go a little lighter trying to sell the protection plan.
I will definitely be using them again for any future car needs

CAR TOYS installed leather on both my 2011 KIA Soul and a red one belonging to Ron Tonkin KIA and completely ruined the leather leaving "snail trail" type marks on the leather on both vehicles. Ron Tonkin KIA recommended CAR TOYS to me because they are an "approved vendor" for the dealership.



CAR TOYS blamed the leather manufacturer, but the damages were caused by their lack of experience installing leather. CAR TOYS has only been installing leather in the Portland area for less than a month. They had their leather installation training just last week while my vehicle was in their shop.



During the installation of leather into my vehicle, CAR TOYS damaged several molding parts and damaged the paint on my brand new Soul. Ron Tonkin KIA took care of having the paint damage repaired and charged CAR TOYS for their negligence and damage to my vehicle.



The leather manufacturer offered to replace the two leather kits, but CAR TOYS is not standing behind their work. Another company who specializes in leather installation (and approved by the manufacturer) ordered another leather kit for me, but David Wilson of CAR TOYS placed pressure on the manufacturer and had the order canceled. In a meeting at the dealership, both John Neiger and Scott Ragsdale of CAR TOYS admitted to this fact.



CAR TOYS handled this whole situation in the most unprofessional and underhanded way and provided the WORST CUSTOMER SERVICE!!!