Valley Ford Lincoln

I took my vehicle in to get some suspension work done. Everything was fine when we took the vehicle in. But when we got in it to drive it away there was an entirely new problem with the car. We couldn't even drive it down the street without it jerking violently. We took it back it to Valley Ford and apparently another problem had "come up"... Unrelated to the suspention work they did and they soaked us for another $500. They even charged us twice for just diagnosing both "problems" It all seemed pretty shady. Even the suspension work we had done. It really doesnt look like they replaced anything that they charged us for.

WORST SERVICE DEALERSHIP I HAVE EVER ENCOUNTERED.

In my opinion Valley Fords service department is the worst. I had a rear wheel bearing seal repaired with them, and between the multiple leaks I had to take it back for, it only lasted about three months, they replaced it again and again it leaked and had to go back, It failed eight months later, for the third time and I decieded to take it to a different dealership for repairs, and they told me the bearing was visably bad and that is why the seal continued to leak. If you want your repairs done correctly do yourself a favor and find another dealership to go to. Valley Ford is not only unqualified to make the repairs, they won't help you when their work fails, The third redo on the wheel bearing seal cost me another $569.00 and when I called Valley to get some assistance I was turned down flat.

Took my f-250 for a low power issue and overheating. Stated oil cooler plugged and did a vc-9 flush on my system and did not address power problem. Went to tow and low power issue still there and overheating. Took second time and they replaced head gaskets and oil cooler. They stripped a valve cover base hole next to turbo exhaust up pipe and did not repair it potentially causing oil leak onto hot exhaust pipe and oil fire. They forgot to tighten intake manifold bolt and oil filter base bolt. Misplaced a main chassis bolt that secures cab to frame up front potentially increasing injuries during a crash. Found bolt crushed under passenger side battery. Damaged battery case and could have caused acid leak or electrical battery fire! During replacement of oil cooler damaged oil valley filter screen which then damaged IPR screen. Claimed to have cleaned turbo but subsequent tear down of turbo revealed they had not cleaned it or followed TSB for low power issues. Turbo has excessive radial play and a severely worn unison ring indicating it has been sticking over a long period of time and should have been replaced.



Dealer dropped the ball on diagnostic of bad turbo and failed to clean turbo as stated while under warranty. I believe they may have even charged Ford work they did not perform. Truck went out of warranty while in their shop and now service department director will not replace turbo even though that has been the problem all along.



They have endangered my family and myself. I do not recommend that stealership!

I've made the mistake of taking three of my vehicles here here to get repaired probably in three year intervals. They have never done a job well! I can't believe I've given them soo much business. Once, I even hired a tow truck to tow my vehicle out of there as they kept promising to fix my vehicle in which they could not find a problem with. Idiots! Never again!

They will promise you the world just to get that sale, but no matter what they say, remember that golden rule! "GET IT IN WRITING" no matter what!!! They'll screw you just as fast and as easily as the next car sales place. Got a decent deal, but everything afterward was awful...