Devon Pointe

I am an Electronics Technician Third Class for the United States Navy and I have lived here for a little over six months. I terminated my contract as soon as I had the opportunity. Currently, I am paying an extra 250 dollars in rent this month due to a manager of the property informing me incorrectly about my contract.



I visited the office on 07Jun11 to pay a late fee after my roommate failed to pay rent. I paid the bill and asked how to "break" my lease with the company. She said that she would have to look at my contract and would leave me a voice-mail. She called back later that day and spoke to me stating that I had a 12 month contract. On the 15th of July, I received a letter stating that my rent had been adjusted by 195.00 dollars due to changing to month-to-month rent at the end of my contract. I went in later that day and spoke to the same employee to "terminate" my contract. She stated that her incorrect information was based off of my improper usage of the words terminate and break. Therefore, I had wrote a written letter "terminating" my lease seven days after I had initially asked to end my lease. I stuck up an argument about this stating that the extra 250.00 dollars I would accrue was due to incorrect information from her. She stated that my contract required written termination and that I would pay the pro rated amount for the 7 extra days.



Today, on the 29th of June, I went into the office to pay my final fee and find out why in a letter they stated I had to pay my final utilities through the company. I wanted to pay through credit card, as I had paid with credit card for the previous month when my roommate failed to pay. I was rudely dealt with based upon my notion that I could pay my bill through credit card considering I had only paid my rent once through credit card. This was all after I had left work early to deal with these appalling people.



I called the corporate office and tried to speak with Kary Marfeo the Chief Financial Officer, but she had left for the day, and was directed to someone else within the company after trying to contact other associates when I sounded disgruntled to the operator. She was the first employee in this company that didn't belittle you or ignore your emotions. I may or may not have my problem solved for this ordeal, but I would never recommend this apartment complex to anyone. This is the first negative review I have ever written for a company and hopefully the last. They are the worst company I have ever dealt with.