Planet Hyundai

RACISTS! Even against a VET!



If I could give negative stars, I would.



I don't know what kind of Mickey Mouse operation they are running over there but both the salesman AND the GENERAL MANAGER made racial comments against me.



I had bought a used car from them Saturday night, and upon further inspection at my house, the bumpers have been repainted and possible replaced before (did not show up on CARFAX).



So I wanted to return the car because they had a 5 days, 250 miles money back guaranteed. So I went ahead and called up that sales rep thinking it was no big deal because it was honored in their rule book.



The sales rep (Dave Britton) kept hammering me what the "main reason" I wanted to return the car. I told him I don't want to have to deal with it (the bumpers and other unseen misfortunes) down the road. And I honestly told him that "It's an Asian thing. We don't want to spend money just to settle on something."



His reply: "That's why I don't like dealing with them. Click." - hung up on me.

This was the same salesman that thanked me for my service in the Marines the night I had purchased the vehicle.



So I proceeded to calling the GM (Kevin Swan(?)). To my surprise, he laughed and taunted me.



Kevin said "Why did you buy a used car then? I'm too poor to afford a new car (Mockingly). I guess Asians don't like things painted." Then he started laughing and not even letting me get a word in.



Wow...wow...



I have no words.



I left the owner a message. Let's see how this turns out.



Just stay away from this place...

Worst service department I ever experienced. Called service department about 10 minutes away and asked if there would be a wait for oil change and light bulb replacement. They said come on by and I'll get in and out. I pull in the service door, said I just called about the oil change and the guys says OK. Tries selling me a service inspection for my brand new 8k miles car. I said no, he continues to check me in the computer and then after 10 minutes says it is going to be 1.5 hours because they are packed. WTF? I can't believe that this dealership is not honest with people on the phone. I wasted my time going to planet and to top things off, THE SERVICE CONSULTANT DID NOT EVEN SAY SORRY!