Mega Furniture

Not pleasant at all. After purchasing a sectional the manager boasted how well made this was and second to only one other product in the store. We were looking for quality and after it was delivered we were so disappointed. Holes in the fabric and seats squeaked like a rusty old car. We called the day it was delivered and we were given the run around, promises of calls that never happened and months later with no results of rectifying the problem. We are extremely disappointed and would not recommend buying from them. We are still waiting...

it was a great experience buy from Mega Furniture as it was very reasonable and they also had a lot of variety on display

**BUYER BEWARE** Our initial opinion of our Mega Furniture experience was pleasant. Our sales person, Corrina, was friendly, helpful and not too pushy. She was a few steps away and available to answer questions, but did not hover over us and let us shop at ease. We decided on a living room set, signed the invoice and were contently on our way. It was at delivery, a week later, when we realized we had been deceived. We bought an 8 piece living room set: A sectional, 2 lamps, 2 end tables, an ottoman, a rug and (we believed) a chair. Come to find out, the chair was not listed on the invoice and the sectional is listed as two pieces. When we called Corrina to ask about the missing chair, she was very rude and unapologetic! According to her, we never discussed including the chair. An outright lie.



Ultimately, this was our fault for not clearly reading the invoice. But, also on our signed invoice, it states, "ALL SALES ARE FINAL NO REFUNDS AND NO EXCHANGES; A MINIMUM FEE OF 40% OF THE PURCHASE PRICE WILL BE ASSESSED (RE-STOCKING FEE) ON SELLER APPROVED RETURNS, EXCHANGES OR CANCELLATIONS".



On top of this, at delivery, they did not bring the two lamps we purchased. The warehouse had assumed that we picked them up at the store so they did not put them in for delivery. We continually called the warehouse, with no avail. Finally, after FIVE weeks from purchase, I found a gentleman at the Gilbert store who expedited the lamps from the warehouse to the Gilbert store where I had to pick them up. Even though, I had already paid $100 for delivery.



We have always bought our furniture in the past from The Roomstore and Costco and have never had any issues. The furniture at this store is available at other retail stores. Don't waste your time and energy on this business.

Bad customer service! Don't waste your time.