Desert Wind Property Management

PLEASE DON'T EVER USE THIS COMPANY!!! Renters and homeowners alike, please do not ever use this company. I have had the WORST experience over the last year. I am an excellent tenant. I keep the house in pristine condition, and I expect the same from a rental agency. When I started having issues with sprinkler valves blowing from too high of a pressure and exceedingly ridiculous water bills, I was told to contact the homeowner. What is the point of having a rental agency and paying them fees every month if I need to contact the homeowner anyway?! I had to call a landscape repairman. I had to pay him. Then, when I tried to get reimbursed through the rental agency, they informed me that I had to contact the landlord for a refund. Such a headache! What is the point of using this company? All year long I have dealt with a broken pool light, a busted shed door, a failing back gate, a broken refrigerator handle, many months of busted sprinkler valves with ridiculous water bills, pool issues, etc. Now, the homeowner himself owes me back-payment for water bills. This should not be a situation I am in. This is the point of a rental agency!



And to top it all off, I went month to month last month because I needed two more months at this address before moving. They missed my month to month charge and then just tacked it onto the next month's bill with no communication whatsoever. This is poor accounting practice, and when I called to question it, I was treated extremely poorly. I am not opposed to paying the additional amount -- it is part of my agreement -- but the treatment on their part is horrendous!



A neighbor and close friend also rents through this company, and they have had similar woes with issues not being repaired, poor communication, upcharges, etc. Carl and James are just poor excuses for managers in my opinion. This company is full of incompetent employees who do not understand that they are in the customer service business.

DO NOT RENT FROM DESERT WIND PROPERTY MANAGEMENT!



After renting a townhouse from this company in Mesa, AZ for a year and half, with perfect payment history, it was finally time for my lease to end and I decided to move to another state. Myself along with family and friends spent 3 days cleaning the unit, to where it was in better condition and much cleaner than when I moved in. After cleaning I had taken several photos and did a complete walk through with James Wilson, who pointed out that I should clean behind the appliances as well as a few other minor things (Window seal above door, medicine cabinet, little things that were just overlooked), or else I would be charged for them to have a cleaning crew come and do it. So Mr. Wilson let me keep the keys so I could finish those issues and simply drop the keys off in their Dropbox before midnight. This was completed as he requested. Now, take in mind he claimed everything else was perfect and the unit looked great. Carpets had been professionally shampooed, title and grout was professionally done, walls were scrubbed down, all the typical cleaning to ensure we received the deposit back.



Well the next day I had sent the rest of the photos showing I went back and completed the ONLY issues Mr. Wilson had mentioned. A few hours later Carl Benson, the owner, replies to the email with an attitude asking how I got back in without the keys. I explained to him that Mr. Wilson had let me keep them and simply drop them off in the Dropbox. Well from that moment I could tell Mr. Benson was not happy that Mr. Wilson had informed me about cleaning behind the appliances, because he wanted to keep some of the deposit. Surprisingly, a few days later I receive a brief and short email claiming that the unit had a strong oder of smoke, and the carpets would need to be replaced along with the walls repainted. Now, take into account, Mr. Wilson never mentioned anything about there being a smell during the walk through. Plus, no one that lived there even smokes! We are very healthy and workout regularly.



Today I received the disposition from them and they charged $800 to replace the carpet and $900 to paint the walls; which any landlord will tell you, the walls are always repainted anyways. So they kept the $775 deposit and now want an additional $932 within a month or it goes to collections. In my opinion, I believe Mr. Benson was upset that I was informed about the additional cleaning, so he came up with something else to try and screw me. DEFINITELY WOULD NOT RECOMMEND ANYONE US ING THIS COMPANY. SAME THING WILL HAPPEN TO YOU!