HSA Security

I have had ADT before and the business mindset is that of a larger cooperation. ADT did not ensure my safety or treasure my business. I was a loyal customer for 3 years before I had to find another company. I would literally have to plan a day out of my busy schedule if I needed any help from them. I sat on hold for up to an hour one time and the number of times I have been transferred was unimaginable. I felt more like I was just another number and not a true customer. I was getting tired of the faulty equipment and alarm trips that kept occurring, not to mention their ever so rising prices. I don't mind paying for protection but that was not what I received at all.

I was talking to a friend who recommended HSA security and I gave them a call. To my surprise, they were at my house the following day for an estimate and installation. I was amazed at how quickly they responded to any request that I made. I really feel like a high priority customer because of the level of care they provide. I have never waited longer than a day to get a technician to my house. I absolutely love this company. I recommend this company to everyone, just as my friend recommended them to me! Don't waist your time with larger considerations and save yourself the headache! Thanks HSA

I had the worst experience with this company. I called them out to service my home security system when they told me that I needed a brand new system for upwards of $500. I declined and had the ADT folks come out and fix my battery for only $35. Then I received a bill in the mail for monthly monitoring from HSA--a service I did not sign up for! When I called the office and asked why I had received a bill, the "gentleman" on the phone hung up on me! I called back where he curtly told me that "it would be taken care of". We'll see if I get another bill next month. Don't use this company for your home or office security needs. They are not qualified in repairs or kind customer service.