River Bend Family Medicine PA

Perhaps they've had an entire staff overhaul since a lot of these older reviews were posted, but as someone who has been to many different medical offices, I am definitely happy with Riverbend.

Their current administrative staff is some of the best that I have dealt with. I've been a patient there for about a year and they are one of the few offices that I've had to deal with that have staff who seem to actually care. Their PA's have obviously stayed late just to listen to their messages from the day instead of waiting until the next morning like usual. This has saved me from going without critical medications before and am I very thankful for how compassionately I have been treated. I really hate medical offices in general, but Riverbend has gone above and beyond to avoid all the usual frustration, rudeness, and lack of compassion I've come to associate with every other office.

A large part of my love for this clinic is perhaps Dr.Glasner. I followed him here from his old clinic, meaning it's a 45 minute trip each way for me. It feels extremely difficult to find a doctor deserving of any respect these days, but Glasner is not only knowledgeable, he is actually respectful and shows a great deal of compassion towards his patients. I have had to go to far more medical professionals than anyone should ever have to suffer through, and almost all of them appeared to be in their profession simply for the money. They would try and run you through their diagnostic checklists as quickly as possible with no interest in anything you have to say in order to increase the number of paying customers they could see in a day. Glasner actually makes me feel like a patient. He is not only willing to sit an listen to my concerns, but to even do additional research on the issues plaguing me so he can provide better care.

Their front desk people are rude. The nurses are rude. The doctors are always behind and you wait 30-60 minutes at least before they come in. They want to charge you at least $20 for a referral which I have never heard of or had to do. They will charge you to transfer your electronic records to your new doctors office. My new doctor is right down the street and they charged me $42 for them to send my ELECTRONIC records because they printed them off and mailed them. Only got one bill from them before they sent it to collections. They are only out for money. So glad I am no longer going to such a terrible place. Wish I could give them a 0 out of 5.

I had almost the exact same experience as brendawilson.johnson.73 and with the same PA who gave me a medication that another provider later told me works better for lower respiratory problems when my problem was an upper respiratory infection. After getting continually worse over the next few days the second provider prescribed the correct medication. Joy does not listen to her patients and treats them as if they abuse medications. If she had listened and had compared my use of medication to the amount prescribed she would see that I have not refilled my prescription when it was not needed and if she would read a chart, maybe she could refrain from asking a patient who had a hysterectomy years ago, when their last period was at every appointment. I have had similar experiences with Dr. Barnett. I have been going to Riverbend for several years but I will not be going back. I'm looking for a practice that listens to their patients and treats them like adults.

My husband and I were both patients at Riverbend, but we've fired them. Over a 2-year period, we had numerous problems with them not returning calls and getting our records & billing confused. We only stayed because we liked our PA (Emily), but now she's leaving. So, we're taking our business elsewhere.

I went here to get a physical because I get one free a year with my insurance(preventative visit). During my visit, the doctor asked if I was having any other problems. I told her of one problem I was having. I didn't think that her asking that question would change it from a physical to a sick visit which I am going to have to pay almost $300.00 out of my pocket now. I told the lady at the front desk.when I booked the appointment that I just wanted a physical.No prescriptions were written, just normal blood work and screening. After pleading with them that there was a misunderstanding, they would not refile the claim to my insurance for the misunderstanding. They acted like they could care less about me having to pay out of my pocket. My experience with RiverBend was dealing with a very, very rude and unprofessional staff. Does anyone else find it wierd that RiverBend billed $390.00 for a so called sick visit???$$$

I went Friday and I know that everyone ate some of the best donuts ever. As I waited in the care room for about 45 minutes they had a donut party. They kept saying they were the best donut they had ever eaten. This was all going on right side the door. When the PA (Joy) came in she never said anything about me having to wait so long. I have have sinus problems about twice a year. She looked in my ears show the drainage in my throat and still would not give me anything for sinus. When Jennifer was there she would give me z pack and it was clear in a day or so. The last time I was there they had a different PA so I took the medicine she gave me but had to call back to get z pack before it cleared. I did let her know this. I went on Friday so I would not be sick over the weekend but guess what here I am sick. My head feels like it is going to explode. Oh way the way if I am not better by Monday I can call back. Why could she not just look back at my record and know I do not abuse meds. Will never go again. Oh by the way she is new to the office. I think she is 3rd or 4th different PA. Makes you wonder why no one is staying. By the way the person you see first has not personality at all. Looks and acts mad all the time. Never heard her say antyhing but name.