Classic Tent Rentals & Party Supplies

Poor communication skills! I requested linens, tables, chairs, a tent, dance floor, etc. in writing (via email) and was given a preliminary invoice. I double checked this invoice and it was missing all the linens I requested. I sent another email stating my concern, Jamie said she noted the error and sent a new invoice with the error corrected. I saw linens were then on my invoice and went ahead and paid. What Jamie didn't do was include the cost of the linens on the invoice. Thus, when delivered to my reception venue they were omitted from my order. When I called, they said they would bring the linens at no cost to me and also acknowledged that it was their error. I had assumed when they said 'no cost' this meant I wouldn't be charged. Wrong. They called me back and threatened that if I didn't pay them in cash they would be keeping them. This was their error!!! Please check and double check their paperwork. You cannot trust this business to get it right and it ends up costing you more stress and hassle than necessary.

I rented a sound system for my outdoor wedding this past summer from Classic Tents. When my fiance and father-in-law set up the equipment on the day of the wedding one of the plug-ins on the subwoofer did not work at all. This meant we only had one working speaker. We called Classic Tents and left a message, but never received a call back and had to go on with only one speaker. When my father-in-law returned the equipment he explained to the woman at the desk about the problem and also left his name and number. NEVER did we ever hear back from Classic Tents. I would NOT recommend Classic Tents to anyone after receiving faulty equipment, but more importantly they did not take any responsibility for the problem and completely ignored the issue.

We met with Carolyn and were given a quote for all necessary items for our wedding reception. Six months later, when I came into the store, I asked to speak with Carolyn. The young girl at the desk said Carolyn was "too busy to help me", but that she could take my order. The girl said we had to keep the order in my fiancee's name. I placed my order, paid my 20% security deposit, IN CASH, and signed the contract. Since signing the contract, I have found another supplier (FESTIVE TENTS in Cabot, PA) who will provide all the same items for almost half of the cost. Today I called Classic Tents to cancel my order, after carefully reading the terms and conditions on the back of my contract. I was told that I could not cancel the order since it was not in my name, and that they would call my fiancee. They called him at work and he approved the cancellation. When I called back to ask about my refund, I was told that they would mail it to me, but didn't know when. I asked to speak with the manager, and the girl said "Im the manager" so I asked to speak with the owner, and was told that she did not want to speak with me. OVERALL, THE RENTAL ITEMS ARE OVERPRICED AND THE STAFF IS INCOMPETENT AND RUDE AT BEST.

My experience with Classic Tent was so so. They do have nice equipment but they don't keep track of it and their communication is poor. I agree that they are nice but most of the time they just seemed confusted. We stopped by a day before our equipment was due (to add more stuff onto our list and to smooth things out...) four hours later we got a call that said "So um, I see here you were um, suppose to have an event this weekend, um, we are dropping off the equipment sometime tomorrow evening?" They had no idea that we were at the office, they had no idea what time it was due to be dropped off, their office closed at 5pm and they didn’t deliver the equipment until after 7. We had no one to call and two guys who delivered the equipment hadn’t been employed longer than a week. They had no idea on the phone or in the truck if they had tent flaps, how many they had or if we could use them. It felt like a flip of the coin of what we were getting and if we were actually going to get it. Preparing a party of the magnitude that we did was very stressful and Classic Tent definitely contributed to that stress. I personally will never use their services ever again because I don’t want to deal with the headache.

I went through this company to get chafing dishes and some seating for a party I was hosting. I worked with several different people and no one was on the same page. I had to keep all the specifics written down and organized on my end because they certainly were not.



- No one could provide specifications or measurements for the chafing dishes.

- Equipment didn't come with all parts and drop-off time couldn't be give.

- Pick-up didn't have updated checklist as I had to tell them what I had actually rented.

- I ordered a special type of chair almost 2 months in advance to match the theme of this party. When they dropped chairs off I was told they "ran out" of those type of chairs and was given a different type of chair, which wasn't appropriate for the location/environment.



We did get enough equipment to make it through the party, but it was not worth the hassle and uncertainty. The people were friendly, but this didn't excuse the faults. I will not go through this company again and would not suggest others to do so either unless there is no pressure of getting the right equipment on time.

Classic Tent Rentals,

I just want to thank you guys for the beautiful job your company did for my daughters wedding. I could not have asked for anything better. We are still getting compliments on how beautiful everything looked. You were true to your word on how everyhting would be. It was perfect. So glad there is a company that stands behind their word. Thanks Again,