Princess Tours Inc

Potential customers looking for a charter transportation company STAY AWAY from Princess Tours Inc. My family had a terrible experience in 2016. We believed the images we saw at their website about their "fleet" of vehicles to be true. LIES! THEY DON'T have ANY VEHICLES Princess Tours Inc. is NOT a transportation charter company THEY ARE BROKERS "middle men" who subcontract charter orders to transportation providers. We contracted a 35 passenger bus with a restroom from NY to Georgia. The driver for our scheduled pick up was 3.5 hours late! Instead of a 9:00pm departure we languished with our luggage and food until 1:00am. Our repeated calls to the main office dispatch went unanswered. Finally when our diver arrived in a filthy local commuter shuttle used to transport weekday commuters from NJ Journal Square to the NY Port Authority terminal. It was NOT what we contracted AND PAID IN FULL for. John Dufor finally answered & said the commuter shuttle was all we could get. Our bus had a faulty transmission. The truth IS our trip was subcontracted without our knowledge to a company with an inadequate vehicle & inexperienced drivers for a 10+ hour trip! The head office made NO EFFORT TO CONTACT US ABOUT THESE CHANGES prior to our scheduled departure. We had a father and son team driving who alternately fell asleep at the wheel. We drifted off the road & into neighboring lanes. Thank God for rumble strips & alert truckers. We HAD NO RESTROOM OR LUGGAGE COMPARTMENT. Our luggage & coolers were piled to the ceiling against the rear exit door. Sudden stops & wide turns were dangerous. There was no egress in the event of an ACTUAL EMERGENCY. The antifreeze leaked out completely we sweltered. Hundreds of dollars of food spoiled crushed under luggage, stuffed into cramped overhead racks & soaking in melted ice. We blew a tire in VA & paid for our own repairs! The final insult is they offered us a $1000 credit for a future trip! DO NOT give Princess Tours Inc. your money!