United States Postal Service

Re: 9405511899561098015136

12-12-14

This is a lodged complaint by me about the postal service regarding the tracking above: A package came up missing which was reported by my carrier as being put in the mailbox. I work in my home and my computer faces out onto the street. I saw him put a package on the ground, but then I didn't know what he did with it after that as I was distracted with a call. I was waiting for a package so as soon as I could I looked for it on the porch. It wasn't there, and from my office window it didn't appear to be under the mailbox, so I assumed he put it in the box [although I thought it looked too big for the box and usually in the past he always would bring it to the porch if it didn't fit the box]. Later on a community recycling truck came by. That is the only activity I noticed all day except maybe one neighbor walking a dog. I live on a quiet and safe street and have lived here for 15 years [without incident]. Everyone knows me at the post office and I've always had good relations until the day when I went to report the missing package to the supervisor. The supervisor asked me if the package was too big for the box. This is where she really got rude with me and took on an interrogating attitude with me. She'd ask "was the package too big for the box?" [this was a package I'd never seen] ..when I'd try to explain that and she'd cut me off and say, louder, "was the package too big ..." repeating over and over the question and not letting me answer.I was amazed that this person could be a supervisor with this level of un-helpfulness, rudeness, not taking one ounce of responsibility for servicing the public and acting like an interrogator rather than trying to help a good, long-term, postal customer. The facts are that the postal worker marked the package delivered to the mailbox. The package was too big for the mailbox. The supervisor insists that then the package was delivered to the porch - end of story. And, the one thing I do know for sure is that it wasn't left on the porch. I say the package went missing because the driver left it at the street [not in the box and not on the porch] and perhaps the Christian recycling truck picked it up accidentally. Since then two things: 1) the "insurance" for the priority mail package was denied, for the reason that the tracking says it was "delivered" and 2) the postal worker won't deliver any packages any more to my address. I have to go into the post office for them! This is horrible treatment of someone who has peacefully and quietly been living in an area for over 15 years and who lives on a very quiet and save street!

Cathleen LoGrasso