OfficeMax

BOGUS COMPUTER REPAIR!!@!!

My computer cannot open the file from the shot cut on the desktop screen. I ran the antivirus program and found no virus, so I bring my computer to OfficeMax since I have the FREE system screen coupon. Drew the tech guy over there was nice and told me that he need to get the system diagnostic and fix for $129.99 . And he said if it not fixed, I will get a refund in 14 days. so there are no risk for me. I left the computer with him overnight. He called me the next day and said that my computer was fixed. Said that I have the Virus and it was removed. So I pick it up and bring back home. Now it worst, not only it wasn't fixed but my other programs were wipe out (my calculator on my window, my photoshop... ect.) and my cd/dvd drive is not working also (It work fine before I bought my computer in). So I try to down load the drive from the Dell support site. It can't be installed too. Plus, when I ran the antivirus program, I found 2 viruses in my computer. I got them deleted then I bring the computer back to OfficeMax, they kept it again over night. I came back to them 2 days after and they told me that it can't be fixed! So I asked for the refund of even the store credit per promised. The tech guy told me that I have to come on Thursday 19th to get the manager to approve the store credit. I came back and the assistant manager told me that "NO WAY" point blank. She said the service has been done and nothing else they can do.

Note: that everyone else in the store is very nice and helpful. the manager should just consider what Drew promises me AND REFUND MY MONEY!! AT FIRST, I don't want my money back, I want my computer fix. I would have pay more if OfficeMax give me the alternate way like reinstall my window or something. I have the disks. oh, but well, THEY broke my dvd-drive too...