Cape Fear Animal Hospital

My dog Charlie was having problems for over a year now with his eyes. When I spoke of the problems and the fevers he was having his symptoms were blamed on allergies and no examination was no examination was done. Currently it looks as if Charlie has lost vision in his left eye and it's on the verge of the same addiction in his right eye. I fear he may go totally blind due to negligence and apathy. The vet bill is nearly $1000 -the thousand + already charged or paid. I am battling health issues also I can not afford to pay all theses expenses and still have an unfavorable outcome void of compassion. My other dog had a more favorable outcome and has done well under their care. That care was commendable. But I may loose my dog because of apathy and money. Perplexing at best. They will never admit to making a mistake nor accept any accountability. So enter at your own risk. These negative experiences may not be yours but be aware of the possibilities. If your complaint or concern is ignored please go elsewhere to avoid the same fate as me. Little money, too many charges, health issues and my dog is going blind. I am 70 years old. My pets have always been fairly healthy til now. Go Fund me did not work for me.

Very good customer service. They helped me care for my greyhound who had ripped off quite a good bit of skin and nursed her back to health.

Poor customer service and attitudes at this animal hospital. We have used this facility for the last few years, but after our last two experiences we will not be returning. Our last two experiences were with Dr. Sarah Morgan, and her misdiagnosis of our dog's snake bite last summer, and her discourteous treatment of my husband when he dropped off our new kitten for treatment yesterday has lost our continued business with this clinic. When I arrived yesterday afternoon with my husband to address the situation, she did not take the time to come out and speak with me, and after I left to pick up my son from daycare, she cornered my husband in the exam room and had the discourtesy to ask him "so what's wrong with your wife?" And then proceeded to berate him for addressing our concerns with her poor customer service to the front office staff in front of other customers. Arrogant, unprofessional, and rude!