Ford Lincoln Fairfield

I ordered my Lincoln MKZ Black Label about 8 weeks ago. This special order was going to take some time and not expected to be in until mid May. To my surprise it arrived two weeks early! (this is a beautiful car) I met Ngawang Tsephel who made the "picking up" process more than enjoyable. I wanted to leave my Honda at the dealership for my kids to pick up at a later date and that was no problem. Fairfield was the most convenient point for my kids since they live in Folsom and I live in Monterey. To my surprise Ngawang washed and vacuumed the Honda so the kids could receive the Honda with JOY! Even though Fairfield was the most convenient location for my kids, getting there was difficult. My son spoke to Ngawang about the pick up and decided to take the train. Ngawang picked up my son at the train station on his day off! Overall, the Black Label purchase was wonderful but more importantly my kids were taken care of beyond my expectation! I will be back for my next car.

Horrible Customer service and zero follow through. Don't put yourself through the frustration. Absolutely the worst car deal of my life!

I purchased a brand new 2014 Ford F-150 FX4 and got a great deal. The experience was great in the beginning, but then it all started bad when I had to come back at 400 miles with a broken Navigation and Bluetooth. My audio module in the truck was bad so the service department at Ford Fairfield fixed it and I never had the problem again. I only had the truck for 2 days and had to give it back to them for 4 days so they could repair a brand new truck.



I didn't start having problems with the truck again until at 4600 miles my check engine light turned on and my truck was accelerating poorly. I then had to race home from work and take it to another Ford Service in Novato. They determined after plugging into their computer that multiple codes came up that related to the wiring in the car. After having the truck for the next couple days, they determined it was a loose harness so they took apart all the wiring, checked the connectors and then put it all back together. They then drove the car for 90 miles and released it to me saying no errors came up when plugging the truck back into the computer. I then drove it for another 500 miles and three days later the same problem occurred. I then drove the truck up to Ford Fairfield where the service department is now trying to figure out what is wrong with it.



I brought these problems to sales at 400 miles and 4600 miles where I told them I wanted a new truck because this truck was already having so many problems. They proceeded to work with me but concluded that they couldn't help me any further and I would have to take it up with Ford. They attempted to run some numbers on getting a new truck for me and buying my current truck back but told me the value had dropped on the truck. This would, therefore, increase my payments to almost double paying for the same truck with no problems. I said I was not going to do that and we would have to work it out. They were nice enough to give me a loner truck for the time being but forgot to mention it was a 2 day loner. After the 2 days was up, I was told by the salesman that sold me the truck they couldn't work with me on getting me a new, safe, working truck. He also proceeded to tell me he needed the loner back and I proceeded to tell him that I work in Dublin and had no way to get the truck back until the coming weekend. I was then told they could report it stolen if I didn't return it and I told him to help me out because there was no way for me to get it back. I eventually got this matter worked out with a manager who was able to get two drivers to pick it up no questions asked and apologized for the experience.



To sum this all up, the buying experience at Ford Fairfield after I started having problems was absolutely HORRIBLE and I would never buy a truck or car from this dealership ever again. I know it was not their fault that the truck they sold me was having all these problems, but as a dealer you are supposed to keep your client happy and help them out anyway you can. I have been told constantly by sales at Ford Fairfield that they can’t help me, but in order to keep a client you have to help them when there is a problem any way you can and not dismiss them. Unfortunately, this didn’t happen and I will never go back to Ford Fairfield to purchase a Ford product.

These folks are not a Subaru dealer