Fairbanks Imports

I'm certainly no car genius, but I'm also not an idiot.. maybe if I would have brought some large older men with me they would have listened to my suggestions... but because I'm a young woman there's clearly no reason to listen to what I have to say. They seem like nice people but I felt thoroughly disrespected.

Because I have an Audi, there are limited choices of where I can have work done on my car. We've been taking the car here for about 3 years now.
Recently I brought the car in to have work done on the heater. I told the man it probably needed a specific thing done to it (because that had been the problem in the past), but he dismissed the suggestion and said instead I needed an almost $800 repair.
After agreeing to the much more pricey repair, I got a call saying they were not completely satisfied with the work and were going to do the repair I ORIGINALLY SUGGESTED (hmmmmm suspicious huh?)
When i picked the car up, the heater only works when the car engine is over 3000 rpm... so city driving means the car is still icy inside. Also, the coolant was low after getting it back and the overheated within a couple days of getting it back.

The least I can say is disappointed.

I've taken my vehicle to Fairbanks Imports for over 3 years now and they have the best service and mechanics in town! They always call me for authorization before they do the work, and they always seem to find and fix the problem. I highly recommend them! A+++

Unless you have NO other options do not get your vehicle, import or otherwise, serviced at Fairbanks Imports Service. IF you do go there make sure you have everything you request in writing ahead of service - all quotes for service, labor, parts, etc. I feel they were very dishonest in their service.



I requested they research the fuses as my seat heater was not working and without my authorization performed service that cost "$142.50." Yes, you read that correctly. They ended up removing the seat - which now does not go back as far as it should nor does it work properly, and charged me almost $40.00 more than their standard diagnostic rate for this "service." I tried to negotiate this with them but they would not budge so now my credit card company is handling this dispute.



I've lived in Alaska a long time and this is very shameful behavior on the part of a business.