Heart Certified Auto Care- Evanston

I've gone to Duxler 4 times over 2 years. I go to them because they are in the area, fairly fast with their repairs and their work has proven to be dependable.



I've noticed that every time I've gone there, they always find other problems with my car that they strongly recommend need to be fixed.



They've never said to me - we've done the work you wanted - here's your bill. Instead its always - "by the way - we found some issues with your car that you're going to want to fix". They even demonstrate the problems and show me the issues while the car is on the rack, every time I've gone there. Always a convincing show and tell.



They have never said - "that part is getting old, but there's time - it's not a new car"



Maybe they have actually done me a favor by finding problems I would have missed - I can imagine a nice debate over this issue.



Hopefully more of you will write in to see if this is the trend with Duxler (hopefully not ?) - because if they are always up-selling work and sticking people with outrageous bills all the time (like my experience has been) - then maybe its a problem.

I brought in two rims and tires and wanted to get the tires rotated so they could wear evenly on the car. They said no problem and said it would cost $25 a tire. Came back to pick them up in about an hour and they were scratched beyond repair. I was lucky they were only velocity replica wheels but they still looked to be OEM Audi RS4 wheels. The OEM wheels are over $1,000 each. I noticed the scratches when i got home because they loaded them in my car and I did not think to check them over. They knew that they where scratched but did not say anything to me. I decided to bring the wheels to someone else to switch my other two rims and tires. I told them what Duxler did and showed them. One mechanic laughed and said, "haha i know who the mechanic was who scratched them. He is 17 years old and has no clue what he is doing." So they give Audi wheels to the 17 year old in training. Good shop for cheap cars. DO NOT BRING THEM ANYTHING NICE!!!