More Info

Locally Owned For 59 Years.

Call Today
General Info
Since 1955, Emerald Hearth, Spa & Patio has been a Eugene, OR leader in the sales, installation, maintenance, service, and repair. Our focus is on heating sources for the inside of your home and recreational items for the outside of your home. We've been keeping you warm in winter, and helping you have fun outdoors in summer for nearly 60 years. Our professional staff are factory-trained and certified. Our products are cost-effective, energy-efficient, and environmentally friendly. Are you ready to relax in your spa or in front of your fireplace? Then call Emerald Hearth, Spa & Patio today!
Email
Services/Products
Hot Tub Service & Repair, Swimming Pool Dealers, Pool Equipment Repair, Sauna Repair, Pool Repair, Fireplace Installation, Pool Service & Repair, Winterizing & Closing, Pool Equipment Installation, Commercial Swimming Pools, Swimming Pool Maintenance, Gas Fireplace Repair, Fireplace Repair, Pool Heater Repair, Fiberglass Pools, Pool Covers, Pool Pumps, Saunas & Steam Rooms, Hot Tubs, Filters, Filtration Systems, Swimming Pools, Pool Chemicals, Above Ground Pools, Diving Boards, Indoor Pools, Pool Enclosures, Hot Tub Covers, Concrete Swimming Pools, Fitness Pools, Liners, Pool Equipment.
Brands
RegencyVermont CastingsHamptonCountry Stoves
Payment method
mastercard, cash, discover, visa
Neighborhoods
Bethel-Danebo, Trainsong
Social Links
Categories
Other Information

Parking: Lot, Free

Reviews

Hi there!
Rate this business!
What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Overall
Unsatisfied

Worse service manager in town he is a rude crude disgusting man named Pat. He is not good for this company he talks down to people and is disgusting. If I was the comptroller at this store I would fire him in a second I would never allow this in the companies I have run!

rooney09

03/24/2010

Overall
Deplorable "service"

It has been 4 months since I started my process with Emerald Pool and Patio and I am still trying to get my final product satisfactorily installed. I have had to take off of work multiple times, and will again at least once more before my final non-defective unit is installed. In my experience there is limited (at best) follow through after they have collected your money. I have asked for the name of a general manager or owner on at least 3 occasions and have never been given an answer, I just get told "we'll take care of you", which has yet to happen! Last contact was nearly 2 weeks ago, they were going to get back to me in "a little bit". Apparently that translates to "we won't call you back, you'll have to call us". I am really disappointed with the service (if you can call it that) that. I really feel like once they have your money, they don't care about anything else. I most certainly WOULD NOT recommend this company!

Details

Phone: (541) 762-1549

Address: 1885 Highway 99 North, Eugene, OR 97402

Website: http://www.emeraldpool.com