Animal Medical Center of Euclid

The staff seemed nice and my dog was treated well. I was quoted $135 for lab work but charged $205. It was then suggested I not have the Heartworm test done to save money !?!?!? I am not sure the health of my pet is their first priority. I don't think I will return or bring my two cats.

ON WED. NOV. 19 2008 I DROPPED MY 4 MONTH OLD KITTEN CUTIE PIE OFF AT THE VET FOR A ROUTINE DECLAWING. I WAS TOLD WHEN THE VET (DR. JENNIFER HOLLAND) CAME IN ON THURS. THEY WOULD CALL ME IF SHE THOUGHT THE KITTEN WAS NOT OF THE PROPER WEIGHT TO HAVE THE PROCEDURE DONE. I NEVER RECEIVED THAT PARTICULAR PHONE CALL HOWEVER THE PHONE CALL I DID RECEIVE AT AROUND 12:45 ON THURS WAS A BIT DISTURBING! I WAS TOLD THE PROCEDURE WAS A "SUCCESS" HOWEVER THE KITTEN WAS NOW BRAIN DEAD! AND THE KITTEN NEEDED TO BE PUT DOWN IMMEDIATELY. I ASKED HER TO HOLD OFF UNTIL I GOT THERE TO SAY GOOD BYE TO CUTIE PIE. MY MOTHER AND SISTER MET ME AT THE OFFICE. WHAT I WALKED INTO NEXT WAS SURREAL. I WAS MET BY THE VET DR. HOLLAND AND HER AWEFUL VET TECH DEVON NOVOTNEY (ALSO AND INSENSTIVE FEMALE)! I WAS VERY UPSET BY THE CHAIN OF EVENTS AND NOT ONLY WERE THEY VERY HARSH THEY WERE NOT TAKING ANY RESPONSIBILTY FOR MY NOW DEAD, HIMALAYAN KITTEN THAT HAD BEEN PURCHASED FOR MY 4 YR OLDS BIRTHDAY PRESENT 6 DAYS EARLIER. THEY WERE MORE CONCERNED WITH GETTING US OUT OF THE OFFICE THAT THEY ALSO THREATENED TO CALL 911 BECAUSE I WAS SO UPSET! I HAD THE MISFORTUNE OF COMING INTO CONTACT WITH THE MOST HEARTLESS, INSENSITIVE WOMAN VET IN THE CITY. SHE COULD HAVE CARED LESS...HOWEVER, SHE DID TELL ME I DIDNT HAVE TO PAY FOR THE PROCEDURE....WOW THANKS NO CHARGE BUT THEN AGAIN NO KITTEN. ONE WOULD THINK THAT THE LEAST A PERSON WOULD DO WOULD BE TO OFFER TO REPLACE THE KITTEN I JUST PURCHASED 6 DAYS EARLIER FOR HUNDREDS OF DOLLARS. BUT INSTEAD WAS ASKED TO LEAVE THE OFFICE. NOW I HAVE THE TASK THIS WEEKEND TO TRY AND FIND A HIMALAYAN KITTEN JUST LIKE CUTIE PIE BECAUSE MY 4 YEAR OLD KEEPS ASKING WHEN SHE IS COMING HOME. NOW HOW CAN I POSSIBLY EXPLAIN THIS SITUATION TO MY SON WHEN I CAN'T EVEN UNDERSTAND IT MYSELF? THANK YOU DR. HOLLAND AND YOUR HORRIBLE TECH MS. NOVOTNEY FOR BEING BY FAR THE RUDEST 2 PEOPLE I HAVE EVER MET. PLEASE THINK TWICE BEFORE YOU TAKE YOU PETS ANYWHERE NEAR THIS FACILITY.....JOLIE EDSALL jolie588@sbcglobal.net