The Preserve at Mesa Hills

The best thing i have to say about this apartment is the cheap price. Other than that defiantly not as good as the website puts it out to be. The unit has many kids running around in which numerous times there were kids peeing outside on the sidewalks along with a rock getting thrown through our patio door. The gated community sounds nice at first but the gates never seem to work and most of the gates are always open. There were people always digging through the trash. Paying for parking spots is a must due to finding one is almost impossible. The walls are super thin so you can hear absolutely everything. Along with the appliances being super outdated and all the cabinets being made out of particle board, so they were defiantly very cheap. Once i put in my 60 day notice, all the sudden i got an eviction notice. The notice was for not paying rent in which i brought in all my receipts which i highly recommend keeping all of them. The staff said they couldn't find it in there system which wasn't my problem for keeping track of where they put my check since my receipt showed they received my payment. They accepted the receipt at first until 9 months after i move out i have a debt collector calling saying i owe a full month of rent. I moved out 2 weeks into the month so how can they wait 9 months and charge for a full month. So i went and talked to the manager which was absolutely no help at all. Very rude and all she cared about was getting off work and not fixing their mess up. They couldn't even prove they sent a letter to show if i owed anything, which shows no professionalism. So i gave up on the staff and just went higher and had to deal with corporate. So after 11 months of moving finally got the mess up fixed due to their mistakes.

If I would have known we would be paying rent for appliances that didn't work. Loud neighbors waking us up all hours of the night. Sinks overflowing when we get home. Roaches in the bathtub. And crappy management along with poor maintenance. Believe me I would have reconsidered reading these comments first. Do not move in here. Save yourself the hassle. If I could thumbs down the place I would.

Looks nice but it's not lived Here since Oct 1 2012 nothing but problems put in 15 work orders for my stove to get replaced they look and say nothing wrong with it people steel lundry out of the washers and dryers the sinks over flow just saw cocroaches in my bathroom I clean everyday should not have them. Office staff is rude. If you don't give your 30 days notice you have to pay 80 dollars extra to to leave cause you didn't give them 30 days. No parking people park in the fire lanes and handicap when they are not handicap or have the sticker to prove it. Worst place to live at in el Paso don't even bother looking here.

this is all a joke, right? Not at all a 5 star place in any aspect. Run down, lack of care, any information given by staff is partial, loud neighbors at 3-4AM, constant barking dogs, missing mail packages and poor management. That about sums up my painful experience of The Preserve and hope that no one else has it too! Can't wait to get out of here!