More Info

General Info
Casa Ford is a family-owned automobile dealership for new and pre-owned cars, vans, minivans and sport utility vehicles. It offers various new models of Ford, including Escape, Excursion, Expedition, Explorer, Five Hundred, Focus, Freestar, Freestyle, Fusion and Mustang. The dealership also has a large inventory of pre-owned vehicles from manufacturers, including Chevrolet, Chrysler, Dodge, Lincoln, Mercury, Nissan, Pontiac and Toyota. Its collision center uses high technology equipment, such as Genesis Laser chassis alignment measurement system. The dealership s service department comprises Ford-certified diesel technicians. Its parts department stocks genuine, manufacturer-approved accessories and parts of vehicles. Its Web site provides various safety resources, including night and teen driving, and fuel saving. Casa Ford is listed with the Better Business Bureau, and is located in El Paso, Texas.
Email
BBB Rating
A+
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Extra Phones

Phone: (915) 778-5503

Fax: (915) 778-5503

TollFree: (888) 890-7332

Brands
Ford
AKA

Casa Collision Ctr

Categories

Reviews

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JM
John M.

09/09/2016

Overall
Expertise
Professionalism
Promptness

My car has been there for 2 weeks they had the parts for 10 days I won't get it back until the middle of next week I'm paying for the rental No follow up or communication of any kind I'll never use them again

AL
Abel L.

02/23/2016

Overall

Worst body shop EVER,took my car there to fix driver and passenger doors, took them 3 weeks to fix it,when ready on or around December 23rd and checked the job it was a MESS,lines in my rear driver side fender doesn't exist,the paint inside the driver side door looked like sanded and they didn't paint back or barely painted, so I decided leave it there. After 2 weeks went back to pick it up, again the part inside de door wasn't fixed, doors panels loose,seal of the rear door loose, and the whole right side over spray, all left side roof trunk whit water marks and they can't find out what was that, had to leave it there again, 5 more days took it home cleaned the dust over it found out that the water marks were still there, so had to drive back 15 miles and again leave it there AGAIN, they fix it but still my car have some over spray marks and the only good the guy who took care of me ,Jonathan, he tried everything he could but he is not the painter, serious issues here,avoid this place

FT
F T.

01/14/2016

Overall

I used to bring my vehicles to this shop for repairs but no longer. I have done business with them for over 10 years, and although the turn around was never immediate the work was honest. I have taken in my focus twice, and my ranger twice, besides my family's other vehicles. The last time I received my ranger back, I was told my tailgate was repainted and my bumper was replaced. However I painted my bumper myself, and the "replaced" bumper still had the scratches from the accident meaning nothing was touched besides the dents on my tailgate. I did not argue it and took my vehicle back because the turn around for this was close to 2 weeks for damages less than 2k, and honestly I could replace that bumper myself. I reported this to my insurance when they asked how I felt about the repairs.

Details

Phone: (915) 775-8223

Address: 5810 E Paisano Dr, El Paso, TX 79925

Website: http://www.hugedomains.com/domain_profile.cfm?d=casacollision&e=com

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