Jared The Galleria of Jewelry

I originally purchased a ring from this store, and when I recently chipped the stone (a beautiful Alexandrite) I returned to Jared?s to have the stone replaced. The sales woman gave me a price I was happy with for the new stone and a few weeks later I picked up the ring. It was hideous. It looked like a plastic Amethyst knock-off. A few days later I went to the store to have the stone replaced again because I was not happy with the quality/look of it. After much confusion and MUCH trouble from the employees, one was finally able to determine that the stone did not look right to me because it was a ?synthetic? Alexandrite, and not a ?lab created? Alexandrite, which is what I originally purchased.

The sales person knew I had originally purchased a lab created stone, considering it was from that same store. There was NEVER any mention that the replacement stone would be synthetic. Had I not gone back I would have lived my life with this hideous imposter Alexandrite and been none the wiser. The store finally agreed to replace the stone (again), with a lab-created, like I originally had, which is higher quality. Well, it came in a while ago and of course they did not call me even though I was told they would?..but that is really just icing on the crap-cake that is their store. Every time I went there, all of the employees were clueless, and some rather rude. I will never purchase another item from this store again. Who knows what they might try to dupe me out of next.