Enterprise Rent-A-Car

I rent from ERAC often. I only had one issue in the three years I have been renting from them where a car was not available after having put in a reservation. The associates at the Dublin/Sawmill location are very nice and accommodating. The rates are reasonable and cars are always clean and in working order. Thanks

Unfortunately Enterprise is proving to be overpriced and quickly losing me as a customer. With all of the pride that Enterprise has with picking you up etc., those features don't outweigh the fact that I can rent a similar vehicle with a competitor for about half the price now. Also, the customer service is lacking. I had to speak with several representatives and the same answer I received with blaming corporate for their hands being tied and not able to help me. Also, the fact that most branches are not open on Sunday's really bothers me because I can't return a vehicle on a Sunday without being charged for an additional day. I am not saying that they need to be open on Sunday's but allow for a return to be recognized on that day without having to pay an additional day that I wouldn't even drive the car.

This particular branch was no different - they tried to give me a vehicle with expired license plates! It's these little details and subtle ways of cutting corners that is starting to bother me about Enterprise as a company. They quickly upgraded me to a different vehicle class for the same price to make up for this error. It was much appreciated.