ACWholesalers.com

On 11/07/2019 I had installed a brand new 3 1/2 ton Payne AC Condensor made by Carrier installed by a professional AC Service company.
On 08/04/2020 the compressor went out. I hired a certified AC professional to troubleshoot the unit and filled out all the warranty paperwork with AC wholesalers who i bought the unit from online in Nov. of 2019. Acwholesalers said the unit was under their warranty and would contact Carrier to get the price of the part and get it ordered for us.
At first it was Acwholesalers fault for being slow. It was always 1-2 business days to get back to us. The emails we sent them always told us to do the steps we did to start the process all over again.
After calling 5 or 6 times in 2 weeks I asked for the number to contact Carrier to see what the program was. Acwholesalers informed me that they only contacted Carrier by email. I asked for the email address to talk to Carrier. They have not sent the email address yet. I asked to talk to the warranty dept or get their direct email address. They still haven't given either.
The AC went out on Aug. 4th and it is Sept. 4th and still no AC. I am a 73 year old 100% service connected Disabled Vet. I have double lung cancer and emphysema. I am on blood thinners and oxygen. I need AC to be able to breathe without problems. I have told this to ACWholsalers and still haven't gotten a response.
They Don't Care
Still Waiting.

If I could leave less than one star I would. This experience has been an absolute nightmare. After following their directions, I returned a product. After seven days of waiting on a refund, I made a phone call. After over a half hour of waiting I spoke to someone who said they would TRY to initiate my refund but it could take more than five days. Can’t believe I made the mistake of ordering from this company.

We ordered a $900.00 refrigerant recovery unit. The fan made a loud noise when we plugged it in. The company would not issue an RMA and there're making us fight with the manufacturer to get it replaced. We plugged it in which they say voided their obligation. In the meantime, we have to pay for a tech to diagnose it. Not worth the money you safe, shop somewhere else, I wish I did.

I had ordered a part from a competitor and even though they showed the part to be "in stock" the part was not shipped immediately.

They did a great job getting product to me, quickly and correctly. Their site told me items were in stock, other sites like toolfetch and jet didn't have the items and didn't tell me that until I complained.

Excellent service. All components order where delivered when promised and arrived in good order. The guy on the phone was professional and helped me through the process. The free shipping was great and I got the unit in just a few day and was able to have it installed before it got cold again

Customer service reps was very helpful and order was shipped fast, everything went a s promised, would use again