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Velasquez Mufflers & Brakes
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Parking: Lot, Free
Reviews
09/09/2009
*Took car in 9/2/09 to Velasquez and Sons 217 Sixth St in
Dekalb. Check Engine Light was on and car Shaking
*Was told it was an Ignition Coil and would be $190
to fix.
* 9/3/09 at 9am. Car shaking, check engine light
back on. Pedro at Velasquez and Sons
told me to go to Autozone and get a diagnostic, because he cant figure out what's wrong. All of this should have been done prior to charging me $200.00. I request a refund and am denied.
Upon finding another mechanic, figured out that the part he replaced was not working, he hadn't even tested it, just told me that the car was fixed. Now he believed that there were several other problems that I should let him fix. I didn't trust him and took my car to Tires Plus who identified that the part wasn't working. Still Velasquez denied me a refund, even with the printout of their poor workmanship. I have a claim with the Better Business Bureau now
We as consumers have no form of recourse when Auto
Repair Mechanics take our money without fixing our
cars. Maybe because I'm a woman who doesn't know
much about cars I seem an easy target. People
should be aware that a company with these bad
practices are preying on Dekalb area residents
Details
Phone: (815) 758-8600
Address: 217 N 6th St, Dekalb, IL 60115
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