Henry Ford Med Ctr-Ford Road

Where do i start, i had to walk out of an appointment 2 years ago as I was still waiting for someone to start the process of my eye checkup during a week day 45 minutes into my appointment. Now I go back assuming things are different to check if they can help get prescription on my wifes sunglasses. There were three staff members including the Manger staring at their monitors, not one cares to greet us. We waited for 15 minutes and decided to check and see if they are closing, just about that time a Caucasian couple walks in and they get a warm welcome from not just one two of the staff members. Should i call this racism? And when my wife approached the staff to check on if we are going to get any help they throw an excuse that they thought we were waiting after a doctors visit. Now should i go back here?

transferred multiple times in a 29 minute window to make an appointment for my son who has extreme eye pain. Rep advised the earliest she could see my son is next week! I advised her how much pain he is in and she transferred me to the front desk, who couldn't accomodate me. I will NEVER revisit. SVS Vision has earned a new customer.