MrGoodguy A/C & Heat

referred by a friend. quick service, good work. fixed my unit the same day i called at a reasonable price.

Sent out by warranty company... cleared my drains and cleaned my unit... came within hours after we called..

Our A/C went out on Sunday June 7. Our home warranty (HMS) couldn't schedule Mr Goodguy until Tuesday June 9, between 10 and 2. "Jose" showed up at 3:30.

He diagnosed the problem (correctly it turned out) to be the Honeywell HZ311 zone controller which switches between our two upstairs and downstairs thermostats and opens and closes the two dampers.

Jose then incorrectly reported to his office that we have two systems (there's only one furnace and one compressor...just two dampers to control the airflow)...our policy only covers a single system, so they wouldn't cover the repair.

Jose then quoted us $980 to replace the controller…an item I later purchased online for $110 and changed out in 5 minutes. When we declined to pay $980, Jose charged us the $100 insurance deductible for the service call and left us in the heat.

After he left I immediately removed the wires from the controller sitting on top of the furnace, connected one thermostat cable directly to the furnace cable (took the controller out of the circuit), left both dampers open, and got our A/C cooling the whole house down…something Jose could easily have done for us and didn't. I ordered the controller, replaced it two days later, and the system is fine. Jose had reported burn marks on the old controller...there were none.

It seems Mr Goodguy really isn’t…they were only interested in extorting us while we suffered in the heat without A/C. I'll make sure they never set foot in my house again, nor in the house of anyone I know.

great service. guy came out as soon as i called and fixed my system quick.