Amy Baughman Sew & Quilt

It's probably easy to get good reviews when things go right. And I've purchased machines and cabinets from Amy several times over the years, and can attest to that being the norm.

But now I can also vouch for Amy's when things go wrong!

I purchased a fairly high-end Janome machine from Amy's, and the day after I got it home, an important component failed. I was devastated, but when I returned to the store I was immediately assured that the machine would be repaired or replaced. Within a week, I received a call to come pick up a new machine. Amy said that she felt that I, as a consumer, might worry that something else was wrong if they did a repair, so they worked with Janome to simply replace the machine.

I might have expected to be treated as an inconvenience, or been sent home with an iffy product. Instead, I was even offered a gift card to compensate me for the inconvenience of having to wait! That is what is meant by exceeding customer expectations.

Imagine what my experience would have been if I had purchased my machine on line! Nothing can compare to working with a good dealer. And Amy's is, simply, the best.

Excellent service and knowledgeable staff. Always kind and ready to help you whether you are in the store or have questions from home. There are many quilting, embroidery and sewing classes available to attend. I have always had a great experience at Amy's!