Leisure Lifestyles

When we purchased our pool everything went good. Since then when we needed chemicals they always seem to be out of chlorine, during pool season, when went to start up the pool this year guess what they were out of the chemicals we needed. The staff are clueless in the products that they do have in stock. How can you run a pool supply store with no chemicals, but plenty of pool tables.

We purchased our in-ground pool in August, 2011 and have to date paid the company over $50,000. We are in dispute with them over a final payment of $500. Which we will pay after they complete the installation. After many delays from the company, the installation was 98% completed in December, 2011. Since December, we have not been able to get them out to complete and finalize the project.

The pump system sprung a leak last week and we called Leisure Lifestyles on Friday, June 22 to come out and do a warranty service call. After setting up the service call with the service manager, The Owner called back and left a voice mail message that they were not going to perform any warranty work and on our system they would not honor their warranty.

The owner of the company, John Bullard, was rude and obnoxious throughout the entire construction process. Our pool was to be completed no later than 09/30/2012. It was finally completed in December, 2011 and we are still having problems with the construction. The pump leaks, the concrete deck is cracking, and the cleaning system barely works just to mention a few of our problems, there are others.

This company is without a doubt the worst company I've ever worked with and would never recommend them to anyone. If you would like to discuss this review and or comment please feel free to call me at 706 610 1043 and I'll give you a lot more reasons why this is a company you do not want to purchase your poo or spa from. Steve Rowell, Ellerslie, Georgia.

This place is a joke and I wonder how they still stay in business.after delay and delay they finally finished our pool and their definition of finishing is 1.dirt,rock, and mud still in the pool. I ends up have to hire another pool company to clean it up.cant wait for them any longer.
2.dead tress still laying around the backyard
3. Unlevel of sand ( have to hire landscape company to finish it)
4 a hole in the cement
The manger never come back to check what their employes did. If you are thinking about building a pool plz listen to me don't go with this clown.

Love our new tub! Everyone at the store was so helpful !

We purchased a bullfrog spa this year from them. They were patient through our questions and wet test. They installed a deck and had our spa running within 24hrs of installation. We do the monthly water test with them too. Great buying experience with them!

My husband and I recently bought a hot tub from Leisure and the staff was wonderful! We went back to talk about chemicals and Lyra was absolutely wonderful to work with. We are loving having our own tub! Thank you!

Great place for above ground pools and supplies. I've bought several things over the years I've owned our pool and they always go above and beyond to get me parts quickly. I wouldn't hesitate to recommend them to anyone.

I bought a pool from Leisure Lifestyles in 2004 and it was the best money I have ever spent on an recreation item. We used our pool for 7 years before moving and had nothing ever come up as a major issue... in fact most of the items that needed attention were minor maintenance items. Leisure Lifestyles always guided us on how to take care of the pool and I found them to be extremely fair in all areas. For the years of enjoyment for my family, I say thank you to Leisure! They were some of the best times my family has ever had! I will soon consider an in ground pool and hope to use Leisure Lifestyles again for that without question. Having a pool doesn't always mean everything about the pool will go perfectly but they were always easy to reach and willing to help us.

Worked with Nick on hot tub repair for long time customer. Nick at Leisure Lifestyles of Columbus was very friendly, easy to work with and very professional. I would recommend this company to all my friends . Look forward to working together again. Thank You.
Kevin @ K&B Tub Restoration

Worst Christmas ever for 2 boys thanks to Ron! Ron happily took money and blatantly lied repeatedly!! After months of run around and "pool will be on next truck" I called the manufacturer to be told there were no orders from LL and won't take any due to repeated non payment. Ron tried to lie his way out of this stating he had just bought the company and it was due to previous owner. At one point even told us that the pool was on its way and would be placed in a warehouse until installation. Later claimed didn't say because there is no warehouse. "Permit has been filed and city is holding", called city no permit submitted. However, in end we find out that he was already in the "process" of buying company before our first meeting in June '13 (took $$$ in Sept. '13 to install by May '14). Now almost '2016 and no pool and promised to return money in payments so he "can continue to pay employees". Received one tiny payment after more run around- mailed empty envelope, forgot to sign check before left town. Now he won't return calls. Constantly claims to be at trade shows. Sadly he knew this was our boys Christmas present in beginning and then later that our youngest was postponing his birthday party to have party in own pool. Worst Christmas ever for a 8 & 12 year old! Be leery of his references. You'll notice they all had "concerns/problems" due to situations beyond anyone's control (funds, weather, lot grade) and he always "made it right". You will also notice a lot 5 star reviewers on this page have no friends, no posts- seem to be fake profiles. Several more are employees or have the same last name as employees or are from Ohio (as is Ron). Hmm! Do I have proof of all of this? Yes I do. EVERY bit! Due to little things that gave us a weird uneasy feeling I got as soon as we handed him a check, we have kept every text from Ron. We have needed them to call him on several lies before the process exploded. Fortunately, I have been able to prevent several others from the same mistake (and can enjoy their lovely well built pools). Sorry for lengthy review, but you need to know.

Wow, where do I begin? This spring, we went to open our pool up. It was in bad shape, we couldn't see the bottom. We got the leaves out (we couldn't see the bottom, but we were very thorough. We went back and vacuumed as well and then took a water sample to leisure lifestyles. We bought 3 jugs of liquid chlorine, flocculent, shock it, algaecide, ph plus, stabilizer, etc. HUNDREDS of dollars. We followed their instructions EXACTLY. The pool showed NO IMPROVEMENT. We went back with another water sample, spent over $100.00 and she said this will fix it. We also took 2 replacement weirs that had worn out and we needed to replace it. I put the old one in her hand and she brought me 2 new ones. Again, NO IMPROVEMENT in the pool. I started calling around with this story and asking pool places for advice. Both places I called said we needed to drain the pool, acid wash and refill. In 2 days our pool was clean as a whistle and we were refilling it. We have had no problems since. So after we got the pool filled, I got in to re[lace the weirs. They were TOO SHORT by a half inch. I put the old one in her hand and she sold me 1 a half inch too short! So today, I finally went back to exchange the weirs and of course, they didn't have them. The "manager" said she might be able to order them. I asked her just to give me a refund and I would find them at another store because I didn't know when I would be able to fool with it again. Her response was, that she could only give me store credit. I was a bit incredulous because this was THEIR FAULT. I didn't measure it, THEY DID. I reminded her how much money I had spent there on stuff that THEY recommended that didn't work. She basically said that that didn't matter and that she would not give me a refund. I said that for $20.00 refund, she was going to lose hundreds of dollars in business EVERY YEAR (We have been buying our pool supplies there for 7 years!) She said that losing my business was not going to impact her. I got my stupid store credit, spent it on shock it that I have to buy anyway and walked out. I am never going back in there for anything. They have lost an extremely loyal customer. They have NO IDEA what they are doing. They don't sell the same products they used to sell, they don't carry replacement parts and their service STINKS! The FORMER owners and managers would have NEVER let this happen. On a side note, I went to aquarius pools and got the RIGHT weirs with no hassle. I guess they will be my new pool store!

The service was horrible!!!....There communication is the pits. I purchased a salt water system for them to install. I asked them if they can also fix my liner and they said that was not a problem. They scheduled an appointment with me to come out. The day before I had to cancel because I was having concrete work done around the pool and they were not done yet. Well they showed up at my house anyway and I was not home so they went a head and installed the system but did not put the 15 bags of salt in the pool or repair the liner. They dumped the 19 bags of salt by my back door and left the instructions between the doors. They were also suppose to teach us how to use the system (being that I was not home they just assumed I can do it my self). I have called them several of times for them to come out and do what they were suppose to do. I had to hire another pool company to explain on how to use the system and hire someone to put the salt in the pool because my husband cannot lift the bags. I would NOT RECOMMEND this company!!!!!

Horrible service and rude employees. The woman who would come to our house and clean was great, but the people that sit back and answer phones are horrible. First, they overcharged my wife's account, 40 dollars more than what was supposed to come out, causing her to overdraft. They gave us a set price to come out monthly, and that included chemicals and cleanings, but charger 40 more dollars for chemicals. How do I know what chemicals where used and how much, I wasn't home. Then, they didn't even offer to remedy the problem, or give us a credit for next month, they pretty much made the excuse, "it happens". So we canceled our service. From now on I will just have to do it myself. Good work is hard to find these days but I should have known by how rude and disrespectful they were the first time. I highly recommend going somewhere else.

Wish I had opened this site 3 mo ago. Everyone that gave one star is absolutely right. They deserve 0. They are slow, Ron promises things that never happens. Has one excuse after another and takes three days to install liner. Put the pump into drain and left it in and pool empty for 5 days. New Liner pulled away from wall and at least three places is being held in by nickels and pennies. Really what kind of rinky dink way is that to put in a 1500 liner??? Staff is rude and Ron is very unprofessional and has no knowledge. There was no final inspection either. DO NOT use this place. Can't believe they are still in business.

Absolutely TERRIBLE. They were supposed to have our hot tub fixed and order a new cover 4 months ago. They will waste your time over and over again. Very disrespectful. Terrible business people. If you like being lied to them feel free to give them a call. These people should be ashamed of themselves.

Absolutely wonderful pool service. Ours was installed perfectly.

TY

Ron was very professional, took care of us from start to finish. Awesome product!

Leisure Lifestyles is garbage...please don't use them at all. I had my pool installed almost three years ago, and have been only able to use it, in all total, for about 2 months. The pump was not installed properly, and I have been having problems with the pool since day one. When I call to complain, I am sent to the owner's voice mail, and he does not bother to return calls. This is the absolute WORST investment I've made recently, and I beg of you...DO NOT LET LEISURE LIFESTYLES INSTALL YOUR POOL!!!!!

I wish I listen to my friend and did not go with this company.there nothing but trouble since they started the pool until finish.like other reviews said this company being famous for delaying and rude.their technician have no knowledge whatsoever about the pool.they broke my sprinkler system without having the courtesy to let me know,their worker threw the food, drink and even cigarette buts everywhere in my backyard.i m about to fill a complaint with BBB and I beg other reviewers please do so .

This place does not deserve a star at all. We have not even had our pool for a year and there has been nothing but problem after problem after problem. Even the service guy once told us we should not be having these problems before a year. After spending hundreds and hundreds of dollars and still being a supportive customer and buying their products have gotten poor results and satisfaction out of the pool, products, and company. I would not wast my time in this store. I wish someone had of warned my wife and I. Please look else where if you are considering Leisure Lifestyles, there is nothing LEISURE about it! I cannot even rate one star for this awful place but I had to due to how it set up! POOR, POOR, POOR!!!!!