Smart Phone MD

If I could give this place a Zero, I would. The worst experience ever! I chose this store because it was located in the same building my office is. How much more convenient could it be? About 2 months ago, I paid the deposit to get my Nokia 920 glass replaced (yes, SmartPhone MD, you know who I am - I am THE Nokia 920). My original glass had a small crack in the corner, and I figured since I had another year on my plan with this phone, I'd go ahead and get it fixed. I had no other problems with my phone. It worked fine, just a small crack in the corner.



So, I was told they would order the screen. 3 weeks go by and I hear nothing. So, I swing by and they say, "Oh, yeah, that is here. No one called you?" Um, no. This is a Friday. They say it will take a couple of hours, so I leave my phone. Pick it up just before leaving work on Friday, and it's working a little weird. I chalk it up to the phone being almost dead, thinking it will be fine once I charge it. Got home from work at 7p, phone stops working. The phone will ring, get text messages but I can't swipe the glass to get it to unlock to read texts or answer calls. Since they close at 7 and are not opened on weekends, I have to wait until Monday morning to have it looked at (2.5 days no phone at all - did I mention I also have an in-home business and can't respond to any messages regarding that business during these days).



Monday, I take the phone in, and they keep it all day trying to figure out what is wrong with it. They say, "oh, this glass must be defective. We will try others." They couldn't get it to work so they gave me a "temporary" glass screen until another one came in from a different manufacturer. The "temporary" glass is completely shattered over half of the screen! My original glass had one crack in the corner! But, I thought to myself, "it's temporary."



They ordered another glass and that one didn't work either. So, they said, "we have to order a new component. We'll call you when it comes in."



So I wait..... and wait .... 2 weeks go by, I have heard nothing. So, I go there today, asking about the new component.... IT WAS NEVER ORDERED!!!! Are you freaking kidding me???



Now, let's recap. almost two months have gone by, I'm out $110 and have a screen 10 times worse than the original!??! They end up refunding me my money, telling me they will, this time, order the replacement component and I can come in when it arrives, and they will only charge me $110 instead of $139. Yeah, that's just what I'm gonna do.



UNLESS YOU HAVE AN IPHONE, DO NOT PATRON THIS BUSINESS. The reason I say Iphone is because the entire wall is covered in replaced parts of Iphones. Maybe they know how to fix those ... they sure don't know anything about Nokia 920s.



WORST EXPERIENCE EVER and now I am stuck with a phone that looks like a frankenstein phone!