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David's Bridal

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Business Details

66

years

in Business

Hours:

Regular Hours

General Info:
Welcome to David’s Bridal Charlotte, North Carolina store, serving brides and special occasion customers of Huntersville, Matthews, Mount Holly and more. David’s Bridal is the ultimate one-stop shop for wedding dresses and all your formal apparel. Our exclusive assortment of bridal gowns features a broad spectrum of silhouettes, lengths and styles. Our wedding dresses, bridesmaid dresses and feminine party looks are designed in the hottest fabrics (we are loving lace!), colors and silhouettes, from trumpet dresses to ball gowns to fabulous short styles. Our sizes span from petite to plus, so every woman can walk down the aisle in the bridal dress of her dreams. In addition to designer wedding dresses, David’s Bridal offers a full selection of prom and homecoming dresses, flower girl attire and communion styles. We have everything you need to complete your head-to-toe look from shoes and handbags, to jewelry and headpieces. Additionally, we also have expert in-house alterations to make sure your dress is a perfect fit. So come to our Charlotte location to browse our elegant cocktail dresses, military ball gowns, and formal wear . All David’s stores feature exclusive designer collections by David’s Bridal, Oleg Cassini, Galina, Galina Signature, and DB Studio. Designer collections by White by Vera Wang, Truly Zac Posen, and Melissa Sweet are available in select locations, however they can be ordered at any David’s Bridal store.
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Brands:
DB Studio, David's Bridal Collection, Galina, Galina Signature, Jewel Collection, Melissa Sweet, Oleg Cassini, Truly Zac Posen, White by Vera Wang
Payment method:
all major credit cards, amex, cash, check, discover, master card, visa
Location:
NorthCrest Shopping Center
Neighborhood:
Wedgewood
Categories:
Bridal Shops, Formal Wear Rental & Sales, Wedding Supplies & Services
Other Information:

Parking: Street

Bike Parking: Yes

Price Range : Average

By Appointment Only: Yes

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Posted: 11/28/2015

Overall

After getting my hopes up twice on bridesmaids dresses, I gave up on them. When walking in they just made me sign in, but there was no organization, and guidance on anything else. The staff was nice, but they really should organize their system a little better. However, I will not be returning to them.

Helpful?Flag

Posted: 3/17/2015

Overall

This place was a horrible experience for my bridesmaids & I. I have 6 bridesmaids. 2 of them had the same one shouldered dress while the other 4 had the same strapless dress. Our consultant was Caroline. First, she hardly helped us & when we had a question, she was nowhere took be found.
Second, one of my bridesmaids was getting the one shouldered dress & she ordered her dress that day & Caroline ordered the wrong size so she had to hurry & get a manager to fix it.
Then, when the dress came in & my bridesmaid went to pick it up & it was the completely wrong dress. My bridesmaid told them that it was the wrong dress & the lady that was helping her was completely rude & she was told she couldn't get a refund.
Caroline told us that if one of the 2 girls ordered the dress that day, then the dress would be available for the other one.
So I spoke to the manager & she said that they would look & order the correct dress & just exchange it. Well, the dress was then unavailable.
I talked to my mother in law, my mother, & my bridesmaids & we decided to go somewhere else & find a dress.
So when I spoke to the manager again, she told us there was nothing she could do to make it any better.
So I told her we want my bridesmaids money back & we will take or business somewhere else.
The manager, Debbie, did not care at all that we were leaving.
She said okay, have a good day.
This store had horrible customer service & they should get people in there that know what they're doing before they ruin a wedding.
Yes, I have plenty of time to find another dress, which we already have at Poffie Girls & they're amazing, but still, me being the bride, I have enough to worry about so they could have made this easier somehow.
I do not recommend this store to anybody.
I hope this post saves somebody's wedding!

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Updated: 4/22/2014
Overall

I have been looking for a dress for several weeks now. I have looked online to get an idea of what I liked. I haven't really had need for formal wear, other than a simple black dress since I went to prom 30 years ago! I found a dress on the David's Bridal website. I was a little frustrated to find that it was an "instore only" dress and that the nearest store that had it in my size was 3 hours away. I called the store and found that I could not have the dress sent to a store near me without paying in full for the dress. I went to the Nothlake store expecting horrible service based on the yp reviews. What I found was a pleasant, responsive, attentive salesperson who helped me figure out my size and who found the dress for me to try on near my son's college (where I will be visiting this weekend.) She helped me with 10 dresses in varying sizes, even though she knew I had no intention of buying any of those dresses. She even gave me a $20 dollar off coupon to use when I do find the dress I am looking for. With any luck, I will be able to find the dress I have been admiring and I will have a better idea of what I need.

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Updated: 4/22/2014
Overall
Hope I never have to go here again

The people that answer the phone are not very polite and put you on eternal hold! They seem like they are annoyed by you! Plus they are supposed to send you a email when your dress arrives and I never got one! My dress was there for a month! Ugh!!!!!

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Updated: 4/22/2014
Overall
David's Bridal in pineville is...

David's Bridal in pineville is the best. The staff is more organized than the one in northlake. I didn't know what kind of dress I wanted so karen the manager took the time to find the perfect dress for me, I left there so happy i was teary eyed. And the other customers applauded how I looked in that dress. THAT's THE DRESS ! I can't say any negative thing about my experience with them. It depends on the time of day you go there and the day. Thanks Karen For your help.

Helpful?Flag
sunshine2011

Posted: 5/31/2011

Provided by Citysearch - 
Overall
Review for David's Bridal

I do not recommend that anyone visit this location for ANYTHING...

I have had such bad experiences with this store. In 2009 as a bride, I went in to look for wedding dresses on a Saturday and left empty handed and disatisfied with their customer service. The store was very unorganized as well as the sales associates, I waited for hours to try on a dress and when I finally did, the associate was so busy that she couldn't really provide the services needed.

This year has been the worst experience, as a bridesmaid. The future bride and I went into the store to purchase the bridesmaid dress. There was only one dress in my size in the store for the dress that I needed. This dress was torn and had a stain on it and the manager or sales associate did not mention the store fixing the dress. The bride and i had to go all the way to Pineville, to get help the next day and the manager at the Pineville location had to call the Northlake office to have the dress altered. I felt like their should have been some type of discount applied, but that's another story.

Today I went into the Northlake location to pay on the balance for the dress and the staff was very rude. No one greeted me, they all acted as if they had some place better to be.

I really don't advise anyone to visit this location, if you are considering visiting a David's Bridal, please visit the PINEVILLE, NC LOCATION!!!!!

Helpful?Flag
Updated: 4/22/2014
Overall
RUN AWAY!!!!! I bought my dres...

RUN AWAY!!!!! I bought my dress from David's Bridal in Pineville and had my dress altered at David's Bridal near Northlake Mall. I had almost $1,000 worth of alterations done to my dress. When I came to pick up my dress 10 days before the wedding,... (More) RUN AWAY!!!!! I bought my dress from David's Bridal in Pineville and had my dress altered at David's Bridal near Northlake Mall. I had almost $1,000 worth of alterations done to my dress. When I came to pick up my dress 10 days before the wedding, they told me to go ahead & sign off on it before trying it on. I told them I wanted to try it on & when I did, I saw it was completely stained all over! They pretended they had "no idea what happened" & said it wasn't a big deal. After meeting with the district manager multiple times they only would compensate me with $30 so I could "go out for lunch because of my troubles". They are terrible & a HUGE scam!!! Take if from me & don't step foot in David's Bridal!!!!!

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Updated: 4/22/2014
Overall
Do NOT come to this location! They are awful, unorganized and not helpful!

As far as for David's Bridal itself, I can't say enough good things. They have decent prices & everything is gorgeous; I also love how they can coordinate colors with Men's Warehouse making it very convenient.

As far as this particular location, the customer service is FAR LESS than satisfactory. When you call, IF they answer, you are immediately put on hold and ignored. I have called multiple times & requested a customer service representative, only to listen to the phone ring in my ear continuously as they just simply will not answer.

When you go to the actual store, they are COMPLETELY unorganized. Actually, unorganized is an understatement. There is often a large amount of people waiting at the door to talk to someone, but there is nobody for them to talk to. You see associates walking by, but nobody offers to help. Even if you schedule an appointment, it is useless; you will be left waiting for an extended period of time, guaranteed.

The consultants are friendly, but helpful, not so much. They seem more concerned in making sure you purchase as much as you can, then what your actual budget is.. this makes sense considering the fact they receive commission off of what they sell. RIDICULOUS. They often have more than one bride at a time, and you are constantly left alone to find what you need yourself.

I would definitely recommend that you go to David's Bridal but NOT to this location!! You WILL regret it. Don't bother calling to even ask a question.. they won't answer. And Karen here is specifically awful!

IF A PERSONAL EXPERIENCE IS WHAT YOU WANT, YOU WON'T FIND IT HERE.

Helpful?Flag
SarahC0725

Posted: 3/29/2011

Provided by Citysearch - 
Overall
Do NOT come to this location! They are awful & unorganized!

As far as for David's Bridal itself, I can't say enough good things. They have decent prices & everything is gorgeous; I also love how they can coordinate colors with Men's Warehouse making it very convenient. As far as this particular location, the customer service is FAR LESS than satisfactory. When you call, IF they answer, you are immediately put on hold and ignored. I have called multiple times & requested a customer service representative, only to listen to the phone ring in my ear continuously as they just simply will not answer. When you go to the actual store, they are COMPLETELY unorganized. Actually, unorganized is an understatement. There is often a large amount of people waiting at the door to talk to someone, but there is nobody for them to talk to. You see associates walking by, but nobody offers to help. Even if you schedule an appointment, it is useless; you will be left waiting for an extended period of time, guaranteed. The consultants are friendly, but helpful, not so much. They seem more concerned in making sure you purchase as much as you can, then what your actual budget is.. this makes sense considering the fact they receive commission off of what they sell. RIDICULOUS. They often have more than one bride at a time, and you are constantly left alone to find what you need yourself. I would definitely recommend that you go to David's Bridal but NOT to this location!! You WILL regret it. Don't bother calling to even ask a question.. they won't answer. And Karen here is specifically awful! IF A PERSONAL EXPERIENCE IS WHAT YOU WANT, YOU WON'T FIND IT HERE.

Helpful?Flag
Updated: 4/22/2014
Overall
David's Bridal @NorthLake

When I walked in, I was greeted right away, and assisted momentarily. The sales reps that I had were very helpful and professional. While trying on several dresses, the attendant was very dedicated to helping me,and supported the style I was looking for in a dress. She helped me with every detail.

I really was not sure of my dress size so I guessed a close estimate, when I needed a bigger size, the attendant really tried to assist me in finding the correct fits.The only problem was that the store/company itself had only ordered a few sizes in specific dresses, so the ones I really liked did not fit, and I am not very big...about average.

However, they were dedicated to meeting my needs as well as they could. The atmosphere was calm, relaxing, comforting, professional, and the attendant had a great disposition. She chatted with me professionally, yet comfortably, was kind and polite. I enjoyed my experience,even if I did not find exactly what I was looking for, I would still go back and try more dresses.

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David's Bridal

9717 Northlake Centre Pkwy Suite LCharlotteNC 28216

(704) 567-6980

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David's Bridal

9717 Northlake Centre Pkwy Suite LCharlotteNC 28216

(704) 567-6980

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