This place was a horrible experience for my bridesmaids & I. I have 6 bridesmaids. 2 of them had the same one shouldered dress while the other 4 had the same strapless dress. Our consultant was Caroline. First, she hardly helped us & when we had a question, she was nowhere took be found.
Second, one of my bridesmaids was getting the one shouldered dress & she ordered her dress that day & Caroline ordered the wrong size so she had to hurry & get a manager to fix it.
Then, when the dress came in & my bridesmaid went to pick it up & it was the completely wrong dress. My bridesmaid told them that it was the wrong dress & the lady that was helping her was completely rude & she was told she couldn't get a refund.
Caroline told us that if one of the 2 girls ordered the dress that day, then the dress would be available for the other one.
So I spoke to the manager & she said that they would look & order the correct dress & just exchange it. Well, the dress was then unavailable.
I talked to my mother in law, my mother, & my bridesmaids & we decided to go somewhere else & find a dress.
So when I spoke to the manager again, she told us there was nothing she could do to make it any better.
So I told her we want my bridesmaids money back & we will take or business somewhere else.
The manager, Debbie, did not care at all that we were leaving.
She said okay, have a good day.
This store had horrible customer service & they should get people in there that know what they're doing before they ruin a wedding.
Yes, I have plenty of time to find another dress, which we already have at Poffie Girls & they're amazing, but still, me being the bride, I have enough to worry about so they could have made this easier somehow.
I do not recommend this store to anybody.
I hope this post saves somebody's wedding!