Cheddar's Scratch Kitchen

Cheddar's has a survey site written on their bills. I filled one out and told about the poor service I received a couple of months ago. . The manager called me and promised to send me gift cards. It has been over two months now, and nothing has come in the mail. I have called the restaurant to see if they have my correct address. They did. I reminded the person Rachel promised to send me gift cards. Still nothing has come in the mail. The food is so-so there, nothing like the other Cheddar's I have eaten at in various states.

We are not impressed. My husband and I ordered ribeye steaks, it took the so called "chefs"2 tries to get our medium rare and medium well steaks that were still not cooked properly. I ordered corn on the cob, I received regular cut corn.Our son is still waiting for his milk to wash down his frozen, preformed burger patty. The red beans and rice is over peppered and lacks any Cajun seasonings. And don't get me started on a server that has to slowly walk while trying to balance 1 cup of coffee with 2 hands.

Thinking of going to Cheddar's? Let me tell you about my experience there tonight...

First, as we're waiting for our food, which took no less than 30 minutes, I watched as the bartender spilled what I assume was a philly cheesesteak, from a to-go order all over the bar. Did he clean it up and hurry to go get a new sandwich? NO! He picked it up with his bare hand, which he had used to make drinks, clean up around the bar, handle money, etc, and then scooped the meat that had spilled off the bar back into the box. He then closed the box and put it back in the bag, as if nothing had happened. So, clearly knowing that this wasn't right, I went to find a manager. I found her, let her know what had happened, and asked her to remain discreet about how she had found out as I did not want my service to suffer. (Thankfully I was already done eating.) She crept around for a minute or two and then called the bartender back to the kitchen. Of course, while they were back there, the patron came and got his bag of food. And the helpful bartender came out just in time to watch the bag walk out the bar. Nothing further was done.

So, my husband and I were by now ready to pay our bill and be out of there. With our waitress nowhere to be found, we continued to observe. We watched as the other bartender put limes in the bar dishes with his bare hand- equally as not clean as his buddy's. The family next to us let the waitress know that their glasses were dirty (lip prints), their silverware had crusted food on it, and, just as we were leaving, I watched as the waitress picked a baked potato up off this woman's plate, I am assuming because she had complained about it, WITH HER BARE HAND, and told her that she wouldn't have eaten it either.

A good 20 minutes or more after we had finished eating and sat with empty drinks in front of us, our waitress finally showed up and asked if we were ready. Being completely disgusted, we said yes. Had this girl shown us more attention, she likely would have gotten more drinks out of us. I might have even had another one had she asked me if I wanted another, rather than just hurrying me out the door. She brought us our bill and a whole 2 minutes later, while our credit card is clearly not sitting out, she came back to the table and asked if we were ready yet. I was real done about this time! We gave her our card and got out of there.

But our experience isn't done there!

On the way home we decided to call the corporate office in the hope that they might care more than the store manager. We looked on the corporate webpage, but were unable to find a phone number for their corporate office. So, my husband called the local number to see if they might have one. The super bright hostess (sarcasm) told him that they did not have the phone number, but offered him the number to Oscar, the culinary manager, and Amy, the store manager. After reading both numbers, our bright little star realized that they were the same number. Being completely baffled, he hung up, only to realize that the number she had given him was no other than the same number he had called her on. So, being the insistent do- gooder that he is, my husband called back and asked to speak with Oscar. He was put on hold for what felt like an eternity, but may have only been 9 minutes, before he was hung up on. Not be deterred, he once again called back. This time, he spoke with the original manager that I had talked to. He let her in on everything we had observed, and while she did agree it was all very disgusting, she did nothing to try to keep us as customers. His parting words were that we would not be back.