Pollard Friendly Motor Co

There was a recall that needed to be attended to. In the process of fixing the recall they put a 2 inch scratch on the leather of the console which is what was being fixed. I had to bring it back in another day so they could order the part. I bring it back this last time to have a complimentary detailing that came with the purchase of the vehicle done. My vehicle sat there the entire day with no progress and they didnt bother to call to state that our car was going to be there over night (for a detailing). I told them Id be there in 15 min to pick up my vehicle and that I wanted a detailed list of what had been done in the 6-7 hours it had been there. They tried to do a quick wash of the outside of the vehicle while I was on my way to make it seem like they had done something. They pulled it up next to me dripping wet. While doing the quick wash, they put circular scratches all over the paint on the body and somehow ran the back fender into something and notched it up very badly causing thousands in damage. They offered to give us a loaner. The next day they call us around 5:30pm (already dark at this point) to go pick up our vehicle. I thought this was fishy so I checked the inside/outside of my vehicle before leaving the lot. This is when I noticed the damage. I reported the damage to the manager before leaving the lot. He wants me to bring it in again in a couple of days for repairs and states that it is not going to be back up to 100% but theyll see what they can do. This car is less than a year old off the lot with me being the 1st owner. It has been damaged by the people we bought it from and theyre telling me that they'll see what they can do. I have filed a complaint with Jeep corporate, the Attorney General, the Colorado Auto Dealers Association, and I have also filed a police report. I'm just hoping to save anyone else from their incompetence. They've made what should be a milestone in ones life into a complete nightmare.

I took my jeep in for its scheduled maintenance and paid nearly $1000 - but afterward, the truck shook uncontrollably at highway speeds and while braking. I took the car back the next business day. On this visit, they told me there were problems with the tires and the brake rotors -- problems they didn't bother to mention 3 days before during the expensive service. Further, they broke off a part and i had to pay $120 to replace it to make the car driveable! Now they say I need to replace the tires and the brake rotors. I went straight to a tire shop who looked at my tires and said they were in great shape. These guys are cheats!!!