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New Auto & Truck Sales & Leasing - Used Auto & Truck Sales - Auto & Truck Repair - New Tires
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Mercury
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Beaver Dam Ford, LLC

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gretchenm

06/29/2012

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I purchased a used commercial ...

I purchased a used commercial vehicle private party. I am from Tampa Florida. I flew to Wisconsin to pick it up and drive it back to Florida. But before I purchased the vehicle, I had Beaver Dam Ford do a complete inspection on it as I was about to drive across the country. They said there was no problem with the vehicle. Upon completing my drive we took it to Gator Ford in Tampa Florida to check out again and both my front and rear brakes were shot. We would have spent money with Beaver Dam to replace the pads.....now it turned into a $1900 job instead of a $700-$800 job. We have the support of our local Ford dealership that this should have been caught by Beaver Dam Ford. We contacted Beaver Dam hoping that they would return some of the money spent with them on the inspection so we could apply it to our repair bill and got nowhere!!!! We are very lucky that I did arrive safely in Florida. Never take your car to them.

claimed iconBusiness Response11/20/2012

We appreciate your comments and have looked into your complaint. The 2004 commercial van you bought from a private party was inspected here on June 12, 2012 by a Ford Senior Master Technician. He noted that the brakes where in the “yellow range.” That would indicate the pads are good for another 5,000 to 10,000 miles based on normal driving conditions. The “yellow” indicator is a generally accepted way to allow customers to be prepared for upcoming repairs. Based on the pictures that you sent to us after you arrive in Florida, our Master Technicians determined that a rear caliper got hung up somewhere on your trip to Florida. We are sorry for the expense you had to incur; however, the repair was not a result of anything that was done wrong at Beaver Dam Ford.

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Details

Phone: (920) 885-3500

Address: W8356 Howard Dr, Beaver Dam, WI 53916

Website: http://bdford.com