Groovy Automotive

Be sure and check your oil afterwards if you go there for an oil change, or better yet just don't go there. Went to Guadalupe store and the older sandy haired man was extremely rude and hateful. The young black man, Brandon store manager, was there and did nothing even though he witnessed it. Was first customer and it took 15 minutes. As I left I realized he put the wrong weight oil in, not the weight I specifically asked for three times. So I call to complain about his rudeness and the wrong oil, and the manager at Lamar site gave me Jim( general managers) number. After several attempts he finally he called me two days later, said he had already received two complaints on that guy and he did not put up with that and that the man would not be there after today. He also comps me two more oil changes. A few days later I go to the tLamar store and the guy that was switching out the oil looks confused and tells me that they never changed my oil or filter. cover blown. I call Jim back and tell him the oil was not changed at all, he acts upset and says he will take care of that immediately. Fast fwd three weeks and I am across from the Guadalupe store and who do I see but the same two guys working there. Hmmm. Running the same scam I guess. Jiffy lube did the same thing and got caught on hidden camera in the 80's by a national news program. I will be returning my two comp oil changes to Jim and will never visit any one of his stores again. I advise others to beware, the staff from top to bottom obviously have no manners or integrity.

This place is horrible! I went in for an oil change and was told by one of the workers that they were full, but that I could make an appointment for the next day. So I did, and returned the next day for my appointment. I showed up about twenty minutes early, and as soon as i walked in, i was immediately told that they were full and no longer doing oil changes. I told the guy I had made an appointment for that day and yet he still tried tp deny me. Finally he asks my name, goes to his computer, glances at it very quickly, and tells me I have no appointment. That I'm not in their system. So after more arguing he tells me that they would do the oil change, but that I'd have to wait longer. I agreed to wait. They finally took my car in and changed the oil. The next morning on my way to work, my oil light came on, and my car started to decelerate. It turns out they put the oil filter on incorrectly, and it flew off while i was driving, and I lost all the oil. Luckily a cop came to help me. Called in for a tow truck to get my car off the highway. I called the shop as soon as they opened and told them what happened. They had it towed back to the shop, and fixed and cleaned it up. This whole experience was in no way worth the free groupon.

Tookmother's 2000 Caravan in for alignmment. We are visiting. Quoted 72.93 for 4 wheel alignment. Had been quoted by several close competitors $59.95 for 2 wheels and $89.95 for 4 wheels. When received car was told can only do a 2 wheel job on this car due to solid wrong axel...Asked for a 2 wheel price. Was told stil 72.93 even though only 2 wheel. They did not feel they should have to inform me they could not do the requested 4 wheel alignment but would still cost the 4 wheel price. Manager informed if I wanted a better price then go next door (Sun Auto). I will next time

groovy has done my inspection for years and they are really fast i never have any trouble with there service they did a battery for me and a water pump last year i think these guys are great ck them out i think you will agree.