Carpet Exchange

So far, TERRIBLE experience. The first time I called, I was put into a sales associates voice mail. I left a detailed message and never received a returned call. I then called back and spoke with the Manager, that has needs some education on how to handle angry clients. She was very defensive and not very friendly. I went to the store and met a sales associate named Steve that did not hesitate to take my 1/2 down payment. He told me I would be contacted by someone to come out and take measurements~ they NEVER called! I had to call them back and let them know that i am still waiting to have measurements taken, and due for the install in 4 days!! This place is very unprofessional! Hopefully, they have some good workers to do the install!

Not a good experience. They are dishonest people. They billed me $400 extra to move furniture and claimed I approved the charge. I had already agreed to $140 for them to move furniture. This was a 2 bdrm appt. that had no large furniture left in it. The installers thought it was a good idea to toss the old carpet out the 5th floor window into the parking lot. The HOA was called and these guys were surprised this was a problem. No one was injured and no vehicles damaged thank goodness. The installers claimed to have had to use the stairs which slowed there work. I sat in the lobby the whole time they were hauling carpet by way of the elevator. Carpet Exchange managers had no problem with any of this. I will make certain that everyone who lives in Heather Gardens is aware of the quality of people they are dealing with.