Mercedes-Benz of Augusta

Service mgr. Ryan is the best...
#Expert

The process of buying a car from MBOA is like any other high pressure auto sale. The service department is the worst. They complementary car washes are a waste of time. You may wait 2+ hours for a low quality, machine wash service. (No, its not a hand wash.) The level of customer service of the maintenance department is awful. I made an appointment shortly after the check engine light came on. Tyron told me at least 5 times that Friday was a bad day- why was I allowed to make an appointment if it was a bad day? He also told me that I could drive with the check engine light illuminated. I entered the dealership at 11:40. I told Tyrone that I needed to leave to pick my children up by 2:00. I finally check out at 2:17. In a rude, condescending way, he stated "You should make appointments AFTER you pick your children up from school." Clearly, it is not his responsibility to tell a customer how to handle their affairs.

I have had several negative encounters. I have gone back because I believe that Mercedes makes a great product and I want to ensure that my car lasts. However, after this, I will NOT go back to Mercedes Benz of Augusta! My next vehicle will be a Mercedes but it will not come from MBOA!