03/01/2010Provided by Citysearch -
On 2/28/10, we went to The Big Easy for brunch. We came in and sat at bar and told the bartender it was our first time at The Big Easy. We were not impressed with the restaurant - there was dustballs on decorative hats hanging from the ceiling so big; we were afraid would come and eat our brunch. Except we got no brunch. The bartender after over 45 minutes, and us asking him where our appetizers were admitted he forgot to put our order in. He did not offer an apology; but informed us he was slammed. By slammed, there was a total of 8 people at the bar including us and his buddy in which he spent the time discussing wiring his house for surround sound. When we asked for a manager, a female server laughed and said ""there is no manager here today."" We asked for the owner's name from the bartender, who sarcastically informed us it is ""Claude."" Next day, we called Claude and instead of apologizing and trying to make amends for the bad service, told us he would talk to the bartender and get his side. Then, we were more then welcome to call him back in a couple of days if we wanted to know what happened.
With that kind of attention to customers, it is no wonder this restaurant had a total of 15 people at 12:15pm for their Sunday brunch; which other restaurants just down the street have over an hour wait.