AutoTire Car Care Centers

Called on Friday to get quite for new tires. Agreed to price and told them I would come in on Tuesday. They said ok. When I showed up, they had no recollection of the call and the tires had not been ordered. Ok so I told them I would come back next morning at 9:30 and made spot. When I showed up they still didn't have the tires but they did not let me know that. Now it's 12:15 and my car is still not done. Drive up the road and go somewhere else. These guys are incompetent.

When I made the decision in April 2010 to purchase 4 new Yokohama Avid V4S tires from Auto Tire located at 1914 Richardson Road in Arnold, Missouri, I thought that, as these tires had a 60,000 miles warrantee, I would not have to purchase tires again for my 2002 Suzuki Gran Vitara; I would most probably be trading in my vehicle before I had to worry about purchasing tires again. Who would have guessed that these tires would be completely WORN OUT at 25,000 MILES??



I did it the right way: 4 new tires, alignment, balance, stems. I even made it a point to come in at recommended intervals to get my tires rotated . I was attentive to my tire pressure – 30# per tire. Each and every time I had these tires rotated, I made it a point to ask how they were holding up – were there any problems, anything I needed to be aware of and remedy. Each and every time, I was told that everything was ‘just fine’.



Can you imagine my shock and dismay when on my scheduled May 14th rotation appointment, I was told that they would NOT do the rotation – “there was not enough tread on my tires to be safely rotated”? A follow-up trip to speak to the Manager Chuck Grigg on May 19, 2015 proved that indeed, my tires were worn out – although the wear was even, with nothing major showing neglect or damage to any of them. When I asked exactly HOW this could be, I was told it could be any one of a number of things:



Incorrect Tire Pressure - although these tires showed NO unusual or excessive wear, either in the center, indicating over- inflation; nor on the shoulders edges, indicating under- inflation.



An Alignment Problem – although once again, these tires showed EVEN wear, with no feathered edges, no cupping nor cupped edges, no excessive or uneven tread wear on either side; nor was there any pulling upon breaking, and steering was perfectly straight, even when the steering wheel was released. When I questioned this theory, I was told that I really should have had an alignment yearly to avoid problems such as I was experiencing. REALLY?????? I prceeded to go to another dealer to have my alignment checked - it was PERFECT!



I think my biggest problem was that I received BAD PRODUCT from Auto Tire, NOT that they were improperly maintained.





On seeing my displeasure and not being able to give me any definitive answers to my questions, Chuck said he’d like to keep me as a customer, and would work with me, first presenting me with an estimate of over $700 for a new set of tires (‘discounted’), then when I told him there was NO WAY I was prepared to spend that much, he presented a second estimate, this time for a package totaling $506.67 – again ‘discounted’ and “giving me a break” – which I declined. (why in the word would I spend such an amount for a product I couldn’t trust to perform as promised, with a company that made guarantees they would not honor . . . There was absolutely NO OFFER of giving me an adjustment for lost mileage.



I have copies of my original purchase agreement, along with service tickets showing dates of rotation. Note under ‘Services requested’ on the ticket dated August 26 – 4 month after purchase - I brought attention to the fact I believed these tires to be wearing either prematurely or unevenly. They checked my tires and rechecked my alignment. Once again, I was assured all was well, and there was NO problem.



All I wanted from Auto Tire was to purchase a good product, and be treated fairly if there was a problem. I received neither.



My next step is Small Claims Court.

I was at this shop earlier this week to have my oil changed. First it took them 1 hour and 45 minutes to change the oil. Service is very slow. There was two other customers complaining about the time ot took to have their cars worked on. Secondly, the manager "Jason" was very rude and arrogant. He told me that i needed front brakes, however i had them replaced less than two months ago at a competetors shop. He was trying to scam me. After i told him "no thanks" on the brakes, he went into the shop and told the mechanic " this b$&ch wont buy anything". I was shocked that any customer service rep would say something like that about one of their customers. I called and complained to their main office, a little while later i got a call from the area manager " brian" and he said he talked to jason about it and then said i was lying. Now i see where jason gets his arrogance from. Avoid Autotire. They will treat u poorly and try to rip you off