Motor Home Specialist

Purchased a new 2019 Thor Synergy ST on 5/4/2019. Once I arrived home noticed numerous missing items and many issues (15)that had not been caught on their PDI and a roof leak. I called back and was told that it would be one month wait and additional one month for repairs. I understand that they are busy but really feel that management at MHSRV does not care after the sale. I feel they should treat my unit as a new sale and fix it as if they would if I had not driven off their lot and they didn’t have payment. The worst customer service I have EVER seen.

The only reason it is a one star...is because I can't give zero stars.

We had been searching for a specific type of tent trailer for some time. A Fleetwood, Niagara 2007+.

I found one which Motorhome Specialists had for sale. They had taken it in on trade. I will say that the price was incredible and that was the main reason I chose to pursue the transaction with them.

I am an active duty Soldier and we needed something in a certain price range and this was definitely in that range.

I called as I am stationed in Ft Hood, Tx and spoke with Robert who told me about the trailer. He said it was still for sale and I inquired about the condition and other small questions to which he answered. He stated it had minor issues which they were going to take care of.

I told him I was in the military and asked if we could schedule an appt with him as I was interested in buying it sight unseen. I offered to put a deposit down and I would pick it up on Sat.

This phone call took place on Wed, the day before Thanksgiving. He said that they would be closed on Thanksgiving day and he would call me first thing on Friday to work out the details with a deposit if needed. He had already spoke to a manager and they agreed to hold it for me until Sat. am.

I did NOT receive a call from Robert Friday morning, so I called about 11am and he was not available. I was calling to confirm a time for Sat prior to driving 3 hours away.

Robert called me later and left a VM saying he was sorry that they had sold the trailer to someone else.

As I started reading reviews on this business, it seems to be a common issue that they are more concerned about making a buck and lying to people than they are with making their customers happy.

UPDATE: I was contacted in January shortly after I filed a complaint and posted several reviews. Patrick Obanion, the owners son, personally contacted me and assured me that he would make up for the employee lying and told me that it was a "cut throat" sales business and that's the way salesmen are sometimes.

Mr. Obanion even stated that Robert gave me false information as I could indeed have made deposit over the phone or even purchased the unit then. This contradicted what Robert had told me on the day we spoke.

Mr. Obanion promised he would find another deal the same or even better as he was the largest RV dealer in Texas, and even the region.

I actually believed him and took down the postings. He did contact me a couple of times, however, his calls were with offers such as a motorhome or a tent trailer that did not compare and was twice the price. Of course I declined both offers, and he stated he would need some time.

So now it is November 2013, a year after the incident and I have not heard from Mr. Obanion since March., therefore, they have left me no choice but to pursue this direction.

We canceled two camping trips, and the rest we just camped in tents.
I don't know if it is just military members they lie to or if it is other customers as well...but I will do everything I can to make sure that NO ONE from Fort Hood buys from them. I have already posted in our travel office and am trying to get them on Fort Hood's ban list.

Please go find a business who will treat YOU right, not LIE to you and RESPECT and support our military servicemembers.

You would think a dealer that sells high end RVs would have really good customer but looking at the reviews here and our own experience its obvious they continue to not treat people well beyond the sale.

I purchased a Rockwood Roo from MHS which we found online. It was a trade in and like most things there is sold as-is so we knew this going in. We had to drive down from Denver so we took a risk but Dave the sales guy was very nice and did a quick inspection and sent us some pictures of some cosmetic damage. He also said we could hire a 3rd party company to inspect it but for the price it just didn't seem to be worth it.

We arrived and did a walk through inspection and they showed that all the systems were working and said they completed safety checks which included things like smoke and gas detectors. More on this later.

We then went and did the paperwork with Don which was ok but not very personable.

Its obvious that MHS does not deal with bumper pull campers very often. They do not offer any assistance installing weight distribution hitches which was ok. I'm handy and I could do it myself but I asked if I could park it in the shade under one of their covers for the 1-2 hours to install the hitch in the 98 deg heat which they refused and in one case were very rude. So I struggled to not die of heat stroke getting the hitch installed and we departed.

Even though we installed the hitch the trailer was still swaying quite a bit so at our first stop I checked the tire pressures and all 4 were between 25-30 PSI and this was with warm tires. I was furious they claimed to do all these safety checks and nobody checks the tire pressures.

I emailed their management staff my concerns about the experience and even though I got read receipts showing they read the email nobody responded. I was not asking for anything other than an apology and maybe they would help out future owners better.

You are a truly professional company & I enjoyed the sales process.

Greatest buying experience ever.

The entire process was easy and seamless. Even allowed for our indecision. Rodney was so easy to work with and gave us excellent quality of service. Thanks for all your help!

MHSRV has great prices and selection. Jordan was our salesman and he was very professional while making our sales process smooth. We would recommend MHSRV to our family and friends for sure!

MHSRV is 5 stars. I decided to buy here because of the cost and excellent quality of service. Jordan was an excellent salesman and Michael gave me a great walk-through.

We wanted a Hurricane with a full wall slide, bunk beds and bunk TVs so we came to MHSRV because of their impressive selection and great price. The service was great thanks to Ted and Jamie.

My brother bought from you and was very happy so we knew we would also have a good experience. Loved the large coach selection and good prices. We will all be recommending you to others.

The prices at MHSRV are the best I found and I was very impressed with the walk-through I was given. It was better than an aircraft walk-around! Thank you all for the painless process.

The selection and knowledgeable salesman, Brandon, are the reasons that I decided to buy from MHSRV. I will absolutely be recommending them. Wonderful experience.

We are returning customers to Motor Home Specialist and we are very satisfied with every aspect of your company! Our Salesman Jimmy was great and Arturo gave us an excellent walk through.

We bought our Cornerstone from MHSRV because of the great price and selection. The sales process was simple and easy and Mr. Ewing did a really great job with the walk-through process.

5 stars most definitely!! We are extremely happy with our experience with MHS!! Best buying experience yet! Cowboy & Katy were absolutely wonderful to work with and the prices are excellent.

When I first saw MHSRV I knew these people were top shelf. They did everything they said they would do and more! You can't go wrong shopping at MHSRV and the selection is fantastic.

The prices at MHSRV are worth the trip from CA. Robert Easley was great. The service was top notch.

While some people make fun of it I like the fact they have water and snacks for those hot summer days I was going through all the motorhomes. The prices at MHSRV are very good and the sales process with Carl was very good, low pressure.

MHSRV is 10 stars. (twice highest expectations) The prices are superb in comparison to Arizona & California. Quality, price, sales with integrity and no surprises. Seamless processing and extraordinary service - from the first call to training on my RV pick-up, all were superb! Jimmy Campana managed my sales, and Katy and Arturo delivered closing and training, along with Jimmy's consistent service and care. MHSRV is a rare customer-centered excellent company. Thank you.

Best RV buying experience I have ever had. NO pressure. Thank you.