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10/08/2008
First of all. I called in a phone order to L&L Aiea Heights. A young girl answered the phone and I asked to verify that it is the L&L near Jamba Juice, she said "YAH L & L AIEA" I said good ok may I make a phone order, she took my order and she was totally sarcastic about it the whole call. I didn't get upset. My husband came home with the food and he told me that the spareribs were tough, then he chewed to the bone and noticed that there was pinkness therefore, it was RAW!!! I called L&L and I was still calm, the same girl answered the phone and I told her that we have placed a phone order and one of the plates was a spareribs and it was raw. She replied to me"ITS NOT RAW!" I said excuse me? She said it's not raw. I then finally got upset and told her first of all how do you know its not raw? You have no clue, secondly don't talk in your tone to me, I am the customer and your job is to listen not answer me back cockily.. She still got cocky with me until I told her you know what I am coming I don't want this we want something else. I get there, and she see's that I am the angry customer with her attitude. I approach the counter and told her you shouldn't answer customers back, that isn't professional, and I been going to L&L most of my life!!! She had no business talking to me the way she did VERY POOR CUSTOMER SERVICE!!!! Would not recommend to anyone. With the way the ecomony is, She should appreciate every single customer that comes in to pay her salary!!!
Details
Phone: (808) 484-1488
Address: 99-115 Aiea Heights Dr, Aiea, HI 96701
Website: https://www.starbucks.com/store-locator/store/15337
More Info
- Email Business
- Payment method
- master card
- Neighborhood
- Aiea
- Other Link
- Categories
- Other Information
Cuisines: Diner, Cafe, Omelets
Wi-Fi: Free
Wheelchair Accessible: Yes
Parking: Lot, Private
Bike Parking: Yes
Outdoor Seating: Yes
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