Friendly customer service and there was a misunderstanding that was addressed by Dr. Tate that resolved an earlier concern. I am satisfied with this vision clinic and would recommend it to others.
I selected Eye On The Ball Vision Clinic because it accepted Medicare. The staff was friendly but they requested a follow-up visit (additional $55.) which is not required. Additionally, I received only $61 of contacts instead of $100 that Medicare provides as their service. I questioned them about the two packs of 6 contacts (2 week extended wear) and ask for the third box. The contact lens staff person told me that the two boxes were a years supply. I stated that it was not correct, for 12 contacts for two weeks covers 24 weeks, not 52 weeks She told me again, it is a year supply. Rather than argue, I left and will not return to this clinic again. I do not recommend this eye clinic. If you do use them, ask for all cost up front.
Extremely pleasant experience! Great friendly staff and Dr Tate is quick and provides a great environment for the whole family. I was able to make one appointment for the whole family.
I absolutely love Eye On the Ball! Dr. Tate and his staff is superr sweet and awesome! I woulkd reccomend their services to anyone! Thanks Dr.Tate and staff for all that you do for my family!!
AWESOME! ! I was able to get an appointment the same day and I received EXCELLENT customer service. Dr. Tate made me feel comfortable, was fun, yet professional and did a thorough eye exam. The staff was super at helping me pick out frames and I can't wait to get my new glasses!!
I have been going to a Eye on the Ball Clinic for almost 5 years now and I feel like I should share my own personal experience. I can honestly say that I wouldn't use any other vision center. Dr Tate and his staff really put their patients first and have always been so caring and thoughtful. I am a single mother of 2 and am on a tight budget and schedule and they have always worked with me and helped to give the best and affordable choices. They sincerely care and it's not about the money for them, they are truly about the patient and helping meet their needs, whatever that may be. They can almost always do same day appointment, just as they did for me today. If not same day it's always less than a week normally same day or next day. There are rarely ever any wait times. Any waiting I have ever had they make you feel at home and it's never long. The entire staff make you feel comfortable and like you're part of the family. This is one of the best places to go in the Baton Rouge area (or any area in my opinion) if you are looking for family oriented, friendly staff, quick scheduling, and all around great vision services from a caring and reliable staff. Thank you to the staff for always being so great to us and for genuinely caring about every one that y'all service. Y'all are truly appreciated. Thank you.
I want to take the time to write this review because often times we never say the positive but enforce the negative. This was the best experience for me and my daughter. My daughter is very young and terrified of authority figures. Dr. Tate was so good with her. She had a great experience and was extremely happy when we left. The staff is wonderful. They are kind, helpful, and happy all the time. I could not be happier with the service we received!