One of the most dishonest company I've ever dealt with. They asked for a $20 deposit on 2 jackets that had unknow stains and needed to be sent out of state for cleaning. A week later they asked for an additional $20 (not sure why at the time).A week or so later I was informed they were unable to remove the stains without risking damage (disappointing, but understandable). A few days later I went to get my deposit back. They gave me a check and I told them I wanted $40 cash since I gave them $40 cash, not a $40 check. They refused to do so. Under protest I took the check.A week later I return to Genes Cleaners and asked them to reissue the refund, due to the check being washed mistakenly..They refused. They tell me they fulfilled their duty when they gave me the check. I remInded them I gave them 2 $20 bills and told them I wanted cash, not a personal check (due to the exact thing that happened and the inconvenience of having to go to a bank to cash it.They are the most ignorant, arrogant business people I have ever met and they are also thieves since they have yet to give me my deposit. We live a mile from their store and have been their customers for the past 10 years or more and they still hang on to my $40, claiming it was my fault for destroying the check.
It has been a few years since I took clothes to the Town Plaza Cleaners! Every time I took clothes there I was extremely pleased with how they had handled my clothes! They are polite & very professional. I plan on taking my winter wool hat there to be dyed. It is black & the black has faded so I know exactly where to go to get what I want & that is the Town Plaza Cleaners! You can trust them with your clothes & hats!
Took a coat in to be dry cleaned. Was told that their "time" was too valuable to remove dog hair! They were rude. Excuse me, isn't that the nature of their business, to clean?