We had the best experience here. My husband and I found our perfect match and can't be happier. Our new best friend seems like he has always been with us! Thank You, Staff, Counselors, and Vet staff,for taking sutch great care of our boy🐶
N Central AvePhoenix, AZ 85004
2630 W Rio Salado PkwyMesa, AZ 85201
TAKE YOUR PET SOMEWHERE ELSE! My puppy was in the care of this office and a week ago was being seen for shots. While in the exam room he stepped in poop.... The rooms are not cleaned between each visit. I told the vet tech and was so upset. One week later my puppy is deathly ill with Parvovirus. Might I also add that he hasn't gone anywhere else because he is a puppy! I took him to another vet office and he is being treated at a huge expense. When I called to talk to the vet I was told "I am sorry your dog got Parvo, I had no idea, this is the first I am hearing of it" So that makes it better. I am paying $4000 in hopes my dog makes it through for their mistake. The vet was more worried about bantering with me about his shots that were needed next! Don't waist your time or money on this place unless you want cheap care and cheap service that could potentially take your dogs life. Worst Vet office in AZ. If I could give a negative number I would.
Worst customer service I have ever experienced in my life! These people are rude and do not care about giving the animals good homes, only looking for handouts! DO NOT GO HERE!
I've lived across the US and have been to many different shelters & I wish many would have taken animal matchmaking as seriously as Sun Valley does. Upon coming in my first time, over a year ago, I couldn't help but notice how clean it was, how the animals had an air of contentment/happiness, how the people working truly cared about the animals that they were interacting with, & how much interaction the animals were getting with staff and volunteers. ALL dogs are exercised and walked daily, and the cats have a BEAUTIFUL enclosed "Catio" for their enjoyment and to keep them completely safe from outside harm (which I think is wonderful as cats DO NOT BELONG OUTSIDE). This is an incredible place, and honestly all it takes is a step inside to find that out for yourself. I would and do recommend this shelter to friends, family members, and associates. If you're not a crappy pet owner, you should have NO problem adopting from here. The adoption amounts they have monthly show they are doing something right in finding the animals their the best home possible.
I had a very positive experience with Sun Valley Animal Shelter. Initially, my boyfriend and I tried to adopt a dog named "Jack". After being interviewed by one of the staff members, they realized Jack might not be the best fit since Jack wasn't too fond of small children or other dogs and my boyfriend and I plan on having children. I understand some of the reviewer's frustration at not being able to adopt a pet, but I honestly believe the staff members ensure all their animals are just going to good homes. They don't want to have pets being mistreated or constantly being brought back to the shelter.After discussing that Jack might not be a good fit, the staff member was very friendly and recommended other possible dogs. We were able to adopt a different dog and we have been very happy with the new addition to our family!
My elderly mother recently adopted a puppy from this facility and was charged a $350.00 fee. She soon realized that the puppy had behavioral problems and decided she was unable to care for him. He had bitten her multiple times causing severe puncture wounds to both of her hands. After two days she returned the puppy to the shelter. Despite returning him immediately, the shelter refused to issue her a refund. The puppy is now back on the website. Buyer beware!
We were very impressed with the facility and the staff. There was quite a bit of paper work and a lengthy interview, but it was understandable. We had to go home and get our existing elderly dog to see if she would accept the two wonderful schnauzers we were able to adopt. They are amazing dogs and appear to have been well cared for.
If I could give this "shelter aka pet store" zero stars, I would. Here's why: went there looking for a cat. They won't let you in to see the kittens without first filling out a ridiculous app. So we filled it out, go in to meet the kittens. There were two Siamese MIX kittens we were going to "adopt aka buy" until the lady said that those two kittens were $100 more than the others because their Siamese. Are you kidding, right? So how are these individuals not a pet store? If I wanted to buy a cat, I would have looked on Craigslist however, we were looking to ADOPT. When I called the manager she was just as awful as every other person that works there. HIGHLY RECOMMEND TAKING YOUR INTEREST ELSE WHERE TO SAVE LIVES! These people are money hungry and are NOT in it for the best interest of the animals because if they were, they would have adopted out those two kittens for the same price as all the other kittens. PLEASE BOYCOTT!!!!!
HOOOOOOOORRRIBLE! DONT WASTE YOU TIME!I honestly think they want to keep those poor babies forever! My husband and I wanted to adopt the cutest kitten with the best personality. After finding out that we are moving into a house with a doggy door, they rejected us saying the cat can escape and left. SO RUDE. I understand that the kitty can escape that's why they build doggy doors with a lock you idiot! We trained our puppy by ringing a bell on the door to go outside because we live in an apartment. But no its not good enough. DO NOT GET YOUR HOPES UP HERE.IF YOU ARE GOING TO ADOPT HERE THEN LIE.BUT EVEN THEN THEY WILL FIND SOMETHING TO REJECT YOU.I feel so bad for all the babies in there! They will never know what a loving family is!
We have taken beautiful kitties here before,but they would not take them in and were very rude.I honestly was appalled and would never go there again. They are there to help the animals,but did nothing to help us place the animal somewhere else and were very unfriendly.So if you are looking to take an animal you find here,forget it.