Holly-Woof Salon & Boutique
33359 Yucaipa Blvd, Yucaipa, CA 92399
located on a Yucaipa Blvd since 2006, Holly Woof-Woof has emerged as Yucaipa's premiere pet care facility. Holly Woof-Woof has a sensitive, even "picky" clientele that is well-served by an experienced and enthusiastic staff. Holly Woof-Woof is the first store for style-minded dogs and the people who worship them. A place where tooled leather collars, organic treats, designer doggi apparel and professional grooming harmoniously co-exist. A place where human talk is spoken in doggi dialects. A place where all of our smallest citizens can find the courture conscious apparel and all of the doggi necessities they deserve.
Holly Woof Salon & Boutique
Holly Woof Salon &amp;amp; Boutique
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This place always stinks like dog crap and cheap air freshener that just adds to the stench. The new owner is rude and hateful. The people that answer the phone and scedual the appointments do not know the prices of the services they offer. My situation was that I was told one price over the phone, then when I arrived to drop my dog off I was told a much higher price by the owner. This new owner has a bad attitude and instead of saying sorry that there had been a misunderstanding or a miscommunication with her employees not knowing how much services are, she insisted that I was wrong and that none of her employees would say that... Well I know how much I was told because it had only been day since the appointment was made. I don't know what happened to "the customer is always right"? It really sucked that she had to be so rude and condescending because I would've just paid the extra if she had been nice. Take in mind this was the new owner so don't let "under new ownership" fool you.
WOW, Barbara T. nailed it. They only care the first couple of times you're there, after that, they won't even listen to you. I had a set appointment and when I showed up with my 4 dogs, the owners daughter had such a horrible attitude, that I almost left. There was no one there, yet she couldn't get of her cell phone. For the 50th time, I told them, Schnauzer cut on all the dogs. 8 hrs. later I go pick up my dogs and I swear I didn't recognized them. They shaved them completely, and I mean completely from head to toe, including their beautiful little faces. I was so angry, they looked like Chihuahuas, no shape to any of them. I asked her what the heck they did and she had an attitude with me?? she tells me they were matted and couldn't get rid of the knots. She actually lied to my face and made it sound like it was my fault. My husband and I personally brush all of them and make sure they never have matted hair and if they do, we carefully cut them and brush them out. To top it, they never cleaned their glands, cut their nails or cleaned their ears, and all 4 stunk like they peed on each other. Let me ask all of you reading this, "When was the last time they asked you for your dogs vaccine records?" My dogs are now terrified to go there, do you blame them? This place needs to get their act together or just close down. Don't take our your personal issues on my kids, they're my family and they matter.
They seem fine for one time appointments.. but, if you become a regular.. they don’t act like they value your business. They don't return phone calls and are constantly late opening. My appointment was at 8am, I received a phone call 1 1/2 hours later and she was mad, "you should have just left your dogs.." WHAT They had my dogs for over 8 hours and were still not done.. LOOK AT THE REVIEWS BELOW.. THEY SHOW 5 STARS BUT ARE NOT HAPPY WITH THE SERVICE.
I've used this place three times now with my dog. The first time was okay, good enough to bring the dog back. The second was iffy, my dog came home reeking of urine. The third time was completely unacceptable. They failed to trim her nails even though they charged me for it, and either lost or used all of her treats I had sent her there with. Maybe I should have sent her with only a few but I didn't see a point in switching bags. She also seemed completely unhappy after her latest experience there.
Both my pups love to go there to get groomed. All we have to say is "Want to see Tammy/Courtney" and they run around, tails wagging, looking for their leashes and heading for the door. When I drop them off they go in the back without so much as a goodbye. They come home looking and smelling beautiful!