Overall a very positive experience- Very informative, non pushy sales people. I shopped around but at the end this was the place to buy for many reasons.
Fischer Honda is best represented by their recent advertising campaign. The dealership sent out a flyer with a "lottery ticket" glued to the front. You are led to believe that you have won $5000 with your winning combination of triple 7s. The fine print on the inside of the flyer is confusing, deceptive, and misleading...a very good representation of the dealership itself. I especially felt bad for the dozens of people wasting their lunch break thinking they were winner, and it was especially shameful to see one car dealer struggling to explain to an elderly couple why they actually hadn't won the $5000. The dealership knew exactly what they were doing, and this speaks a lot to the management and ownership.Overall, please avoid Fischer Honda dealership in Ypsilanti due to its dishonesty and obvious willingness to waster people's time with deceptive gimmicks. Fischer Honda's facilities are also unimpressive and the selection of cars is minimal. Go 15 minutes further west to Germain Honda in Ann Arbor where the representatives are polite, informative, and honest.
Love this place. Bought my second car there a few years ago from Chris. Went in for an Oil Change & pulling into the parking lot my car started chugging and the Check Engine Light came on. Cody from service was nice &helpful. Took my car for repair on Thursday. Stuart was so nice and gave me good advice on my repair questions & options. The prices were great and it was all done with in one day. They have a very nice man driving their shuttle also!
My wife and I just got a new Explorer and the dealer was awesome! Great family run dealer and our salesperson, Chris M was top notch. He answered all of our questions and everything went smoothly! Would go anywhere else!
We had new tie rod ends installed, an alignment performed, and the transmission filter and transmission oil changed on an older model Explorer. The prices were reasonable and the service was incredible. We took it in in the morning, and drove it home that afternoon! Gene Butman Ford's parts and service departments support Ford eCommerce, which is a major advantage for scheduling repairs and getting them done in a timely manner. I don't like having to have my cars fixed, but when I have to, Gene Butman is the place to go.
Cannot be trusted.I bought a 2003 Toyota Tacoma from Ray in the used car department in late January.Since then it seems I have noticed something new wrong with it weekly. -The center console was not secured properly and rattle like crazy, -The bed-liner flew out while I was driving, -Underneath the lost bed-liner the paint was scratched and the bed was rusting despite Ray telling me it was "very clean" and had "no rust.", -The emergency break squeals when I turn it on, -and a couple other little things like that.Today I took it to have an oil change at my mechanic. The 'check engine' light turned on so I asked them to look over the truck for me. Turns out the break pads, rotors and hardware are all shot, as are the rear shocks. The air filter is extremely old and needs to be changed as well as the break fluid being "pretty much black."I expect an old truck to have some problems, and I would have purchased the truck even with these problems. What I don't expect (and perhaps I should have) is dishonesty from the seller. Ray assured me that their mechanics had looked over it and that it had been cleared to sell (for nearly $7000).Whether this is dishonesty or incompetence is unclear to me but I would not return to Gene Butman Ford and would recommend taking any prospective purchase to a mechanic before purchasing.Customer service department told me essentially that it was my own fault for buying a used vehicle and they "would not be a business." if they "fixed every little thing wrong with an old vehicle."Go elsewhere for your vehicles, these guys are only in it for the money.
Went in to look at a car on Saturday and was told they could run credit and do financing on Monday. Car was then sold and I was told it was their policy not take deposits or put cars on hold. They should have either sold it to me on Saturday then or waited to pull my credit.
I brought my car in for a 100k mile service and because the check engine light was on. My girlfriend went with me to drop off my car. Neither her nor I enjoyed the sexist comments the clerk made toward her. When I picked it up, the check engine light was still on and nothing was said about why. I assumed they forgot to turn it off. I drove it back, and the clerk asked if it was on when I first dropped it off. He finally ran the check on it and told me about the various things wrong. Instead of telling me to bring it back in, he gave me vague instructions on how to fix it myself. I will not be taking my car back here. Awful customer service.
This dealership will treat you well. They're professional in every way, and yet you'll be like a member of the family.I was in a car accident, which is a very stressful thing anyway, and to make it worse, it was my first. Even though it was in Lansing, I had my car towed all the way to Gene Butman to have it fixed. Don in the body shop and the rest of the crew do amazing work, and they'll be very honest with you about what needs to be done, what should be done, and what can be left for later, etc. Very honest, and very good work.In my case, I was worried about my insurance company bullying me about costs. Don dealt with them for me, ensuring my car got everything it needed. It was a huge relief!Right now I'm in the process of moving to Toronto...and I think I'm still going to take my car to Gene Butman when I'm in town...
I highly recommend Gene Butman Ford for any first time car buyer. Everyone I worked with was professional and courteous. If I decide to buy a car in the future I am returning to Gene Butman. This is a great dealership, if you are looking for a car Gene Butman should be your first stop.